Why is this happening when trying to purchase 6* shards in BG store?.

TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
in General Discussion


When I tried to purchase 30,000 shards in BG store, I got the "error" message. Restarted phone, tried to purchase again, got the same message.

So I decided to purchase 1,000 shards to see if that would work. It did, but it charged me 8000 bg tokens instead of 450! And the limit is showing that I purchased 1,000 shards 15 times, but I didn't!

What is going on?

Comments

  • SiliyoSiliyo Member Posts: 1,471 ★★★★★
    Reach out to Support
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
  • Doctorwho13Doctorwho13 Member Posts: 600 ★★★
    Badah said:

    Looks like you bought 16…

    Look at his shard totals. Before purchase 493000. After purchase 494000

    He got 1000 shards but lost 8000 medals
  • Ayden_noah1Ayden_noah1 Member Posts: 1,861 ★★★★
    If you look at the limit available, it looks like you actually purchase 16 like @Badah said. I would check to see how much 6 star shards you have now.
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    edited September 2023
    Badah said:

    Looks like you bought 16…

    No. I didn't buy 16. I tried to buy all 30,000 with 13,500 tokens, as you can see in the first pic, but it blocked me from doing that. So I bought 1,000 for 435 tokens, but it charged me 8,000 tokens, and reduced my remaining limit to 15, when it should be 29 since I only purchased shards once.

    That's not right.
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    .

  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    Ayden_noah1 said:

    If you look at the limit available, it looks like you actually purchase 16 like @Badah said. I would check to see how much 6 star shards you have now.

    I have 494K. Its right there in 2nd screenshot. I had 493k BEFORE I tried to buy all of the shards. The game blocked me from doing that, but allowed me to buy 1,000 shards for what was supposed to be 435 tokens, but it charged me 8,000 tokens.

    I've bought plenty of shards from BG store before with no problems until now.
  • RonSwansonRonSwanson Member Posts: 1,171 ★★★★
    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    Some of y'all need to understand that buying shards in BGs is not complicated and has never been a problem until now. You select how many you want, and you buy them. Simple.
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    PT_99 said:

    Bro is hoarding shards for next year's comissery already.

    😂 Just trying to give myself a good chance to get Photon in next featured.
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    Since some of y'all can't understand

    https://youtu.be/1nJmKLG3xsU?si=Kc96CB9Jj8p3Noez
  • RonSwansonRonSwanson Member Posts: 1,171 ★★★★
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Has nothing to do with the admins here on the forums, they're not support. They can't fix it for you. You're just looking for a reason to whine at this point, but that's nothing new with you
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    RonSwanson said:

    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Has nothing to do with the admins here on the forums, they're not support. They can't fix it for you. You're just looking for a reason to whine at this point, but that's nothing new with you
    😂😂😂 somebody is triggered over an in game issue. Wow lmfao
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    RonSwanson said:

    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Has nothing to do with the admins here on the forums, they're not support. They can't fix it for you. You're just looking for a reason to whine at this point, but that's nothing new with you
    No they're not SUPPORT, but 1). they STILL need to know what's going on, and 2)..SUPPORT always encourages us to post issues in the forum in case others have a solution.

    What's wrong with you? 😂 It's not that serious 🤣
  • MaqsoodMaqsood Member Posts: 69 ★
    Exact same thing happened with me

  • FrostDzNzFrostDzNz Member Posts: 32 ★
    Just had the same problem with tier 5 basic and tier 2 catalysts.
  • Wicket329Wicket329 Member Posts: 3,371 ★★★★★
    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    They absolutely won’t tell you to do that. I’ve never had a bad interaction with support, they’ve always been extremely helpful. Maybe just consider being respectful and they’ll help you out.
  • Wubbie075Wubbie075 Member Posts: 734 ★★★
    Wicket329 said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    They absolutely won’t tell you to do that. I’ve never had a bad interaction with support, they’ve always been extremely helpful. Maybe just consider being respectful and they’ll help you out.
    Well I have had more bad interactions with Support than good, however, I have never been instructed to post on the forums about my issue either.
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    .
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    @Kabam Miike
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    Maqsood said:

    Exact same thing happened with me

    I hope they fix it and give us back our tokens
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    edited September 2023
    FrostDeezAKA said:

    Just had the same problem with tier 5 basic and tier 2 catalysts.

    Hmmmmm.....
  • MaqsoodMaqsood Member Posts: 69 ★
    @Kabam Zibiit @Kabam Porthos
  • TerminatrixTerminatrix Member Posts: 2,950 ★★★★★
    Maqsood said:

    @Kabam Zibiit @Kabam Porthos

    I've contacted support early yesterday like 9:30 am, but haven't yet got a response. 😕
  • FrostDzNzFrostDzNz Member Posts: 32 ★
    Anyone got any updates on this situation? Support just responded to me asking for a screenshot of the error, which I can't really provide considering I thought it was a visual glitch at the time. Anyone hear anything else?
  • Chuck_FinleyChuck_Finley Member Posts: 1,221 ★★★★★
    Happening with sig stones as well…. After playing around and being able to buy a few, I was informed I now have to wait 30 days to buy more. The store is jacked.


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