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Why is this happening when trying to purchase 6* shards in BG store?.

TerminatrixTerminatrix Posts: 1,250 ★★★★
in General Discussion


When I tried to purchase 30,000 shards in BG store, I got the "error" message. Restarted phone, tried to purchase again, got the same message.

So I decided to purchase 1,000 shards to see if that would work. It did, but it charged me 8000 bg tokens instead of 450! And the limit is showing that I purchased 1,000 shards 15 times, but I didn't!

What is going on?

Comments

  • Options
    SiliyoSiliyo Posts: 1,380 ★★★★★
    Reach out to Support
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
  • Options
    Doctorwho13Doctorwho13 Posts: 594 ★★★
    Badah said:

    Looks like you bought 16…

    Look at his shard totals. Before purchase 493000. After purchase 494000

    He got 1000 shards but lost 8000 medals
  • Options
    Ayden_noah1Ayden_noah1 Posts: 1,183 ★★★★
    If you look at the limit available, it looks like you actually purchase 16 like @Badah said. I would check to see how much 6 star shards you have now.
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    TerminatrixTerminatrix Posts: 1,250 ★★★★
    edited September 2023
    Badah said:

    Looks like you bought 16…

    No. I didn't buy 16. I tried to buy all 30,000 with 13,500 tokens, as you can see in the first pic, but it blocked me from doing that. So I bought 1,000 for 435 tokens, but it charged me 8,000 tokens, and reduced my remaining limit to 15, when it should be 29 since I only purchased shards once.

    That's not right.
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    .

  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    Ayden_noah1 said:

    If you look at the limit available, it looks like you actually purchase 16 like @Badah said. I would check to see how much 6 star shards you have now.

    I have 494K. Its right there in 2nd screenshot. I had 493k BEFORE I tried to buy all of the shards. The game blocked me from doing that, but allowed me to buy 1,000 shards for what was supposed to be 435 tokens, but it charged me 8,000 tokens.

    I've bought plenty of shards from BG store before with no problems until now.
  • Options
    RonSwansonRonSwanson Posts: 1,171 ★★★★
    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    Some of y'all need to understand that buying shards in BGs is not complicated and has never been a problem until now. You select how many you want, and you buy them. Simple.
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    PT_99 said:

    Bro is hoarding shards for next year's comissery already.

    😂 Just trying to give myself a good chance to get Photon in next featured.
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    Since some of y'all can't understand

    https://youtu.be/1nJmKLG3xsU?si=Kc96CB9Jj8p3Noez
  • Options
    RonSwansonRonSwanson Posts: 1,171 ★★★★
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Has nothing to do with the admins here on the forums, they're not support. They can't fix it for you. You're just looking for a reason to whine at this point, but that's nothing new with you
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    RonSwanson said:

    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Has nothing to do with the admins here on the forums, they're not support. They can't fix it for you. You're just looking for a reason to whine at this point, but that's nothing new with you
    😂😂😂 somebody is triggered over an in game issue. Wow lmfao
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    RonSwanson said:

    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Terminatrix said:

    RonSwanson said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    That's your only option though. Nobody here can do a thing about it.
    Oh The Kabam Admin family is off today?

    Lol I submitted a ticket so they can at least have it on file.
    Has nothing to do with the admins here on the forums, they're not support. They can't fix it for you. You're just looking for a reason to whine at this point, but that's nothing new with you
    No they're not SUPPORT, but 1). they STILL need to know what's going on, and 2)..SUPPORT always encourages us to post issues in the forum in case others have a solution.

    What's wrong with you? 😂 It's not that serious 🤣
  • Options
    MaqsoodMaqsood Posts: 65 ★
    Exact same thing happened with me

  • Options
    FrostDeezAKAFrostDeezAKA Posts: 28 ★
    Just had the same problem with tier 5 basic and tier 2 catalysts.
  • Options
    Wicket329Wicket329 Posts: 3,033 ★★★★★
    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    They absolutely won’t tell you to do that. I’ve never had a bad interaction with support, they’ve always been extremely helpful. Maybe just consider being respectful and they’ll help you out.
  • Options
    Wubbie075Wubbie075 Posts: 734 ★★★
    Wicket329 said:

    Terminatrix said:

    Siliyo said:

    Reach out to Support

    Those incompetent fools are going to tell me to post it here 😂
    They absolutely won’t tell you to do that. I’ve never had a bad interaction with support, they’ve always been extremely helpful. Maybe just consider being respectful and they’ll help you out.
    Well I have had more bad interactions with Support than good, however, I have never been instructed to post on the forums about my issue either.
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    .
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    @Kabam Miike
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    Maqsood said:

    Exact same thing happened with me

    I hope they fix it and give us back our tokens
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    edited September 2023
    FrostDeezAKA said:

    Just had the same problem with tier 5 basic and tier 2 catalysts.

    Hmmmmm.....
  • Options
    MaqsoodMaqsood Posts: 65 ★
    @Kabam Zibiit @Kabam Porthos
  • Options
    TerminatrixTerminatrix Posts: 1,250 ★★★★
    Maqsood said:

    @Kabam Zibiit @Kabam Porthos

    I've contacted support early yesterday like 9:30 am, but haven't yet got a response. 😕
  • Options
    FrostDeezAKAFrostDeezAKA Posts: 28 ★
    Anyone got any updates on this situation? Support just responded to me asking for a screenshot of the error, which I can't really provide considering I thought it was a visual glitch at the time. Anyone hear anything else?
  • Options
    Chuck_FinleyChuck_Finley Posts: 807 ★★★★
    Happening with sig stones as well…. After playing around and being able to buy a few, I was informed I now have to wait 30 days to buy more. The store is jacked.


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