Alliance War placement bug

Miso · February 25

I’m not sure how they could let an issue like this go on with no response for over a week.

Andremlopes · February 25

we got the same problem in my alliance... we are going to the third war with the same problem

Nicoya24 · February 25

BettaLucNxtTime said:
So going on 2 days of a bug that is clearly affecting how MANY people play one of their most popular game modes and can’t even get an acknowledgment of the issue. @Kabam Miike Instead, uninformed support people are gas lighting players into thinking they don’t know how to play the game mode they’ve been playing for years and years.

Technically we have had this issue since 5 days ago but the post yes 2-3 days ago.

MAGRÃØ · February 25

I'm the leader of a p2 alliance and I've been having this problem since Tuesday, we're playing with 1 less player. Kabam is a terrible company because it doesn't solve the problem and doesn't provide solid answers. They are just prolonging the subject, I lost 1 war due to the diversity and number of deaths. This type of situation without decent support is absurd.

DarthMystic · February 25

It's obviously not going to get fixed for this season. None of us will likely get a solution/resolution that we are happy with.
What really sucks for everyone else is if it is raids related, it will fix itself for next war which will be during the off-season. At that point since kabam haven't acknowledged the bug it will go unresolved until raids start again and a new set of alliances are affected.

Cr4nk · February 26

In our alliance 4 new players have the same issues. They joined days ago and there not able to place their defenders or to choose their attackers.

Ppatel1984 · February 26

I've got this issue. Have had to miss 2 wars and even left and rejoined to see if it would fix it. Nothing and just got an email saying they won't provide updates

DzlViking · February 26

I am an officer in (n70) kop70 alliance and we have had the same issue for the past 2 wars as well. We have five new members that are unable to place defenders or join the fight. They have all been members for more than 24 hours. We had a couple members that joined the same time as the ones that can’t join war, that had no issue joining.

MAGRÃØ · February 26

Kabam very bad!

MAGRÃØ · February 26

Hello Summoner,

Thank you for your response along with the requested information. I understand you wanted to report an issue with your Alliance Member not being able to place Defenders in the Alliance War.

I wanted to share with you that it is intended in the game that player is only able to spectate and cannot participate in the Alliance War that has already started. It is also game intended that if the player joined the Alliance War after the Placement Phase began, they would not be able to place Defenders until the next War. If the affected player is new to the Alliance, you may want to suggest in giving it a try setting up the Defenders before the next Matchmaking and after the current Alliance War concludes. If the affected player still experienced an issue, please advised him/her to contact us directly, and also provide the list of the Champions he/she intend to put in place as Defenders. If they have any screenshots or videos of the issue, please reply with those as well. These videos and screenshots may contain details or information that can help the team to address the issue more quickly. We may also ask you additional questions or request a video if we find that we need more information for our report.

Your cooperation is highly appreciated. If you need assistance with any new issues that come up, please contact us back. We will be happy to help you out as best as we can. Thank you for your time, and have a great day.

Kind regards,

Alleya
Kabam Support

BettaLucNxtTime · February 26

Don’t ever listen to support they couldn’t tell what champion class ironheart is lmao. Kabam showing they are no better. @Ppatel1984

BettaLucNxtTime · February 26

Seems like raids was the issue. Thanks for nothing @Kabam Miike

Nicoya24 · February 26

So an update for everyone impacted. As soon as raids ended the 10th member of my battle group (bg2) can now join in the attack. I knew it was impacted by the raids week. This is something that has to be fixed moving forward. Officers/leaders in alliances already have a tough time when people leave out of nowhere and to recruit someone reliable takes up a ton of time and energy for those involved to get someone in and not to mention "the right person" into the alliance. Blocking them from joining wars for a whole week is ridiculous and completely puts a group of 30 into a bind when trying to be competitive with their fellow peers.

We were at a disadvantage against 3 of the top 10 teams in alliance wars due to this bug (salty, Gt40, and now Legion) and have now went from fighting for podium to potentially being pushed down to p1. Support has been "unsupportive" with this issue and this should be escalated to those who are able to help prevent this from happening again. I think the impacted alliances should also be compensated with resources and a ranked reward for the potential of where they could have been placed. We will never know how our group would have done with a even playing field.

Nicoya24 · February 26

Nicoya24 said:

So an update for everyone impacted. As soon as raids ended the 10th member of my battle group (bg2) can now join in the attack. I knew it was impacted by the raids week. This is something that has to be fixed moving forward. Officers/leaders in alliances already have a tough time when people leave out of nowhere and to recruit someone reliable takes up a ton of time and energy for those involved to get someone in and not to mention "the right person" into the alliance. Blocking them from joining wars for a whole week is ridiculous and completely puts a group of 30 into a bind when trying to be competitive with their fellow peers.

We were at a disadvantage against 3 of the top 10 teams in alliance wars due to this bug (salty, Gt40, and now Legion) and have now went from fighting for podium to potentially being pushed down to p1. Support has been "unsupportive" with this issue and this should be escalated to those who are able to help prevent this from happening again. I think the impacted alliances should also be compensated with resources and a ranked reward for the potential of where they could have been placed. We will never know how our group would have done with a even playing field.

I should add that the resource portion mentioned was due to only have 9 players attacking without a 10th person to help clear the map. Which equates to more items being used whether loyalty or units.

TheExit27 · February 26

Had the same issue as you guys. The week we were SUPPOSED to have Raids Week, I had issues with 2 of my teammates not being able to join until Friday the 16th. Then on the 19th it was an issue again, here were my posts about it:

https://forums.playcontestofchampions.com/en/discussion/360066/teammate-cant-place-defenders#latest

https://forums.playcontestofchampions.com/en/discussion/360093/war-defender-placement-broken#latest

Of course, Kabam didn't respond to me either.

Nicoya24 · February 26

TheExit27 said:
Had the same issue as you guys. The week we were SUPPOSED to have Raids Week, I had issues with 2 of my teammates not being able to join until Friday the 16th. Then on the 19th it was an issue again, here were my posts about it:

https://forums.playcontestofchampions.com/en/discussion/360066/teammate-cant-place-defenders#latest

https://forums.playcontestofchampions.com/en/discussion/360093/war-defender-placement-broken#latest

Of course, Kabam didn't respond to me either.

Wow. You have been going through this for that long!? Now I am scared that this won't end happily for my tier 1 ally.

Grumrok · February 26

Got this problem back in decmber already - was luckily resolved before season started after a long fight with kabam support.

Again this season after emergency switch of a member midseason, playing last 3 war's with 29 players cuz once again the new member can't place defense.

Kabam doesent care, dont really react and doesent help at all.
So nothing new with this problem for our alliance and kabam screwing over entire alliances with such problems.

This is a hughe hughe L for kabam.

Edit : Link to former thread added :

https://forums.playcontestofchampions.com/en/discussion/354903/some-weird-bug-after-member-switch-help-needed#latest

TheExit27 · February 26

@Grumrok I commented on your post from December about Kabam NOT being thorough... and @Kabam Jax IMMEDIATELY privately messaged me with a warning about bumping OLD posts.

Talk about priorities

Seaking_04 · February 26

damn. Not a single response from Kabam for such a widespread issue is quite sad

ShannonSacrifice013 · February 27

@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra Awfully quiet aren’t we ? Can’t seem to do anything right these days huh?

Deathsworker · February 27

Man if you think that’s bad. We replaced 3 people and we were out 9 defenders for 3 wars due to the bug. Our ranking literally dropped by 2 placements. Of course kabam doesn’t do anything and contacting support is just a waste of time.

DarthMystic · February 27

To echo what everyone else is saying, as soon as raids ended our member could place. Now that war season is over with no acknowledgement of the issue from kabam it will go unresolved. As I mentioned in an earlier post good luck to anyone who replaces a member during next raids week as this bug will likely still be there. Let's see if you get ignored as well

Arifutera · February 27

What a pathetic way to end the season
Absolutely ridiculous that no one from Kabam commented on this

TheExit27 · February 27

We need to be proactive next month and hope to solidify our defenses before Raids Week starts again. I understand we can't account for emergency situations, but we also can't rely on Kabam... their lack of care on this issue is louder than what they've said so far about it.

BettaLucNxtTime · February 27

@Kabam Miike its about time you guys wake up do your job. We lost this war 100% bc of not being able to place our defenders. We had 1 more defender kill but being down 5 defenders we lost and it kicked us out of top 10 rewards. This is a pathetic situation that has been going on far too long. Wasting everyone’s time while you continue to collect money. Being silent for 4 days is completely unacceptable.

ExHavok · February 27

We want an explanation and I want to believe that they still didn't give one because they are trying to find the problem instead of thinking they don't care.

We were pushing top5 and now we couldn't stay in top10. We fight with missing defenders for the past 3 wars and found ouselves in disadvantage over and over again. On top of that one of the wars we've faced with GT40 which means %99.9 lost with missing defenders which let's be honest we have a little chance with even full defenders.

We have tried everything in our power. In the last war we lost with 70 points. If this bug didn't happen we would sitting in top 10 right now. This is not fair, we are using our potions, boosts, units and most importantly spending our time for wars and this is what we get ; no response, nothing.

Tsl_Apollo · February 27

As a member of SGA it's very sad that kabam has not acknowledged this issue. It has greatly impacted out war season

ExHavok · February 27

...

BlackPhoenix44 · February 27

As a member of SGA, I don't see how leaving the situation as is would be fair. Just looking at last war we can clearly see that we were taking out of the top 10. We ask you dig into this issue, so others don't suffer the same problem we did and make sure alliance who were affected are given the proper rewards.

ChrisAfterdark · February 27

Well we won our last AW of season. Wouldn’t have been as close if the placement issue was resolved but never was fixed thanks to Kabam. Diversity would have been 145 instead of 140 but we lost an AW two wars before this one bc of this issue. I’m also disbanding my alliance now bc I can’t handle running an alliance when constant stuff like this continues and the glitches are unreal anymore. Thanks for nothing Kabam.

Alliance War placement bug

Comments