Unable to claim 7* Jack O' lantern

Undemand2020Undemand2020 Member Posts: 4 ★
in General Discussion
With just 12 minutes left in the Jack O' lantern event, I made the call to snag some extra units. I secured the 7* Jack O' Lantern on the website, but when I logged into the game, he was nowhere to be seen. Has anyone else encountered this issue? I've submitted a ticket to Kabam, hoping they can sort this out.

What a hassle! 😤

https://help.kabamsupport.com/attachments/token/5V0OBqcm9D3SfhOIkGHkkkoCQ/?name=IMG_1712.png

Comments

  • psp742psp742 Member Posts: 2,670 ★★★★
    Close your game and re-open.. this might do the trick
  • Undemand2020Undemand2020 Member Posts: 4 ★
    I've attempted that multiple times, unfortunately without success. Thank you for the suggestion, though! I've also submitted a ticket to Kabam, so hopefully, they'll be able to resolve it soon.
  • Super_Cretu90Super_Cretu90 Member Posts: 258 ★★
    Undemand2020 said:

    I've attempted that multiple times, unfortunately without success. Thank you for the suggestion, though! I've also submitted a ticket to Kabam, so hopefully, they'll be able to resolve it soon.

    Contact Kabam Support. You won't get any help here.

    Good luck!
  • MizuriNicoleMizuriNicole Member Posts: 265 ★★★
    you got bamboozled.
  • JLordVileJJLordVileJ Member Posts: 5,073 ★★★★★
    MizuriNicole said:

    you got bamboozled.

    He got kabammed
  • peixemacacopeixemacaco Member Posts: 3,629 ★★★★
    He got Jacked O'Lantern
  • Brad366Brad366 Member Posts: 137 ★
    Did you hit the claim button on the site? You accumulate points to fill the meter but then there is a claim button under it that actually gets it. I presume you did, but that is the only thing I can think of other than contacting support.
  • EdisonLawEdisonLaw Member Posts: 8,392 ★★★★★

  • Undemand2020Undemand2020 Member Posts: 4 ★
    Kabam support did respond. So now I have to show my transactions and they well research further!!!
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