Screen Glitch after purchase of 7* Deathless She-Hulk piece

JEbertJEbert Member Posts: 169 ★
in Bugs and Known Issues
Reported to Kabam and ticket closed in less than 5 minutes. Anyone have a fix to stop the screen from glitching between menus?

I’ve uninstalled and reinstalled the app, but it seems like a pop-up is trying to emerge when I switch screens.

Comments

  • Yokozuna1994Yokozuna1994 Member Posts: 41 ★
    Someone I know just lost 15k units trying to buy deathless king Groot pieces the game glitched and screen keeps flashing
  • mystic_gotenksmystic_gotenks Member Posts: 28 ★
    Okay im having the same problem to just i had 15k units needs 3 pieces of 7 star deathless king groot one opened fine I used another 10k units and the 7 star deathless king groot selector doesn't load and my screen keeps flashing black on of on Every single menu I've emailed kabam support just waiting for reply of them but this is really bad kabam admins please can you look into this as soon as possible i even have a video to show u what my screen is doing.
  • mystic_gotenksmystic_gotenks Member Posts: 28 ★
    JEbert said:

    Reported to Kabam and ticket closed in less than 5 minutes. Anyone have a fix to stop the screen from glitching between menus?

    I’ve uninstalled and reinstalled the app, but it seems like a pop-up is trying to emerge when I switch screens.

    Did you report it as a bug if you did it will get closed down I reported it as an account issue
  • Yokozuna1994Yokozuna1994 Member Posts: 41 ★
    @KabamDORK plesse check this out
  • Yokozuna1994Yokozuna1994 Member Posts: 41 ★
    @KabamDORK are you there
  • JEbertJEbert Member Posts: 169 ★
    edited December 2024
    mystic_gotenks said:

    JEbert said:

    Reported to Kabam and ticket closed in less than 5 minutes. Anyone have a fix to stop the screen from glitching between menus?

    I’ve uninstalled and reinstalled the app, but it seems like a pop-up is trying to emerge when I switch screens.

    Did you report it as a bug if you did it will get closed down I reported it as an account issue
    I reported it as a bug - I’ll reopen as an account issue. Thanks for the recommendation.

    I have also noticed that the daily goldpool card does not allow me to select an option for how much gold per day now too. Unsure if I am getting the gold from the purchase since the issue. I’ll take some screenshots before and after to see.

    Pretty bad issue for something so expensive to buy. Totally regret it now.
  • JEbertJEbert Member Posts: 169 ★
    Username: Jeffebert
  • Yokozuna1994Yokozuna1994 Member Posts: 41 ★
    @KabamDORK are you there
  • JEbertJEbert Member Posts: 169 ★
    Adding to the thread. I submitted another ticket and received a response to validate my account.

    I found another issue with the recurring error. The free daily rank-up no longer allows me to select gold or iso. It seems to be caught in the pop-up blocking issue.
  • JEbertJEbert Member Posts: 169 ★
    edited December 2024
    New add to the bug! When selecting anything from the Traders Outpost that allows for a selector the pop up selector never appears. I am losing inventory due to the issue
  • JEbertJEbert Member Posts: 169 ★
    Message to the users: I would not recommend selecting anything from the deathless store. Huge issue and I’ve lost too many opportunities/items to rank up champions.
  • JEbertJEbert Member Posts: 169 ★
    @Kabam Vydious @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Lyra

    Ticket: 718180
  • JEbertJEbert Member Posts: 169 ★
    Emulate my profile and see what works and what doesn’t. Check my balance of what I’ve paid too. I’ve been in this game for far too long - competitive, almost retired, contributor, back to competitive, and current.

    This is the first time I’ve had issues and this glitch stops everything I had plans for. It broke my game.
  • JEbertJEbert Member Posts: 169 ★
    @Kabam Miike please do a deep dive on this. How should I proceed? Stop trying to advance or retire from over 10 years of this game.
  • Fit_Fun9329Fit_Fun9329 Member Posts: 2,227 ★★★★★
    JEbert said:

    @Kabam Vydious @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Lyra

    Ticket: 718180

    Bro all those mentioned employees are not at kabam anymore. However I feel bad for you. Bug section is an abandoned wasteland
  • JEbertJEbert Member Posts: 169 ★
    Fit_Fun9329 said:

    JEbert said:

    @Kabam Vydious @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Lyra

    Ticket: 718180

    Bro all those mentioned employees are not at kabam anymore. However I feel bad for you. Bug section is an abandoned wasteland
    Thanks @Fit_Fun9329 - wasn’t aware the forums were not updated. Writing on the wall?
  • JEbertJEbert Member Posts: 169 ★
    Update - email asking for more information was received. I’ve been playing the game for 10 years and having to recall information from a decade ago seems oddly discouraging.
  • JEbertJEbert Member Posts: 169 ★
    edited December 2024
    Update - after several attempts on my end to validate my account with information from 10 years ago we found success! Kabam’s tech support team was very responsive and settled all of my account issues. My account is fluid and all items/refunds have been resolved.

    Thank you to the Kabam Team!
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