Wrong Featured Crystal?

Shouldn't it be Void, not Sentry?

Comments

Gronholm14 wrote: »

@CoatHang3r I pulled a subfeatured champ kingpin. I have been told by @Hubris_hater and now by you that had this crystal been the correct version, I still would have pulled kingpin. Can you say for certain that I was not affected opening a crystal that had 10 subfeatured champs vs one that was supposed to have 11 subfeatured champs?

Can you say Sentry was not in the sub featured pool when you popped? From what we know the pools are not a function of the crystal but a function of the time the Crystal orignally ran.

“After a featured Champion’s crystal is done, they are moved into the Sub-Featured Pool, and you have a chance of scoring them in a Featured Hero Crystal”

Gronholm14

I think you misunderstand me @Speeds80. If there is compensation being distributed it is because kabam is admitting some mistake has been made that actually harmed someone. Send a void in the mail to the sentry recipients and if it is claimed they give up the sentry and accept the void and the problem is fixed. If this is too complicated because some people ranked up sentry or used sigs so be it. But don't take the easy way out and say you aren't going to deal with the situation because it's complicated therefore saying oh we are doing this because sentry winners were in some way harmed and we need to make it up to them. In what way were they harmed?

Gronholm14

@CoatHang3r really good point! We don't know that sentry wasn't already in the sub pool because of what you quoted! We probably will never know unfortunately. That's why I think this dialogue is important. Maybe a mod could weigh in on this. @Kabam Miike

CoatHang3r

@BitterSteel What we know is the pool of champions in a crystal is not tied to the crystal unless otherwise stated. Talk to people who bought the 5* class specific crystals and saved to open them after their targeted champ hit the pool. Kabam has said that a featured champ hits the sub pool when their orignal run of 7 days expires. Be incredulous that changes nothing.

CoatHang3r

BitterSteel wrote: »

CoatHang3r wrote: »

@BitterSteel What we know is the pool of champions in a crystal is not tied to the crystal unless otherwise stated. Talk to people who bought the 5* class specific crystals and saved to open them after their targeted champ hit the pool. Kabam has said that a featured champ hits the sub pool when their orignal run of 7 days expires. Be incredulous that changes nothing.

What you said applies to new champion’s crystals. You don’t know that sentry was added to the sub pool of his own crystal. With that said. There’s no way to prove A) sentry was in the sub feature and B ) you’d get the same champ from either crystal

No what I said applies to the pools available when a featured crystal is spun.

A) Kabam can prove it or maybe they already have with pervious statements. Again incredulity chnages nothing.

B)Your incredulity changes nothing.

Speeds80

Gw addressed this ages ago, if you go by that logic any time there is a longer maintenance or a 1 second lag in game and you don’t pull the champion you wanted you could argue it was kabams fault because of that maintenance or lag, all we can say is that you had the same (or very similar) chances at missing the featured champ no matter which of the crystals you opened and so odds wise this is the fairest resolution, when kabam choose to give a slight reward to anyone for suffering a mistake. I’m not that guy, that whinges that everybody in the whole game should get a free 5* because a handful of people just got a free worst champ in the game. Is it such a big deal when they throw a handful of people a bone. being probably the worst champ in the game, seriously This conversation has made me take forums a lot less serious, problems been solved people complaining about it are a new subset of people who weren’t really disadvantaged by any odds, argue all you want and send as many tickets as you want, logic says there is very little point or strength to your debate at this point

Gronholm14

i think your argument is valid @Speeds80. And we did all have the same chance, which is why I am baffled that since we all had the same chance exposed to the same crystal, there is compensation for only some. I can tell you don't understand why either but you also don't care. I on the other hand would like to know why.

Speeds80

Because right now a handful of people got a small advantage, if they then advantage your Subset of people @Gronholm14, the larger subset of people which Gwen fits into would then have a legitimate complaint and I would say a more legitimate complaint than you, which would then lead to the next big subset of people which I am in (those who are still saving their shards) a reason to complain, right now a few people got a crappy bone, if they go giving away more chances and more rewards... more people will complain. It’s been said many times but is so true in this community. You can never actually please 100% if the people after a mistake has been made, I think the general consensus is that they handled this very well.

Gwendoline

Hubris_hater wrote: »

Gwendoline wrote: »

If everyone gets a second champ I'll be really pissed for not opening the crystal when I noticed it was the wrong one.

The current solution might not totally be fair, but it's the fairest option to the most people. Any other solution would be even more unfair to even more players.

Good point Gwen, never thought of that. So the many that DIDNT buy the crystal because they saw it was wrong would actually be punished, and, again, that wouldnt be fair at all

Always on point Gwen, as ever!

Thank you. Why are you in forum jail?

Speeds80 wrote: »

Because right now a handful of people got a small advantage, if they then advantage your Subset of people @Gronholm14, the larger subset of people which Gwen fits into would then have a legitimate complaint and I would say a more legitimate complaint than you, which would then lead to the next big subset of people which I am in (those who are still saving their shards) a reason to complain, right now a few people got a crappy bone, if they go giving away more chances and more rewards... more people will complain. It’s been said many times but is so true in this community. You can never actually please 100% if the people after a mistake has been made, I think the general consensus is that they handled this very well.

Unless they give everybody that got Sentry a Void and then give every other player a Void featured crystal (regardless of if they opened one, where able to open one or even logged in at all) there will be a group unhappy about people getting two champs for the price of one. And even with every summoner getting a free champ (whether it’s the accidental Sentry or a chance to spin) people will be mad that the low level players get a free 5*. And possibly the people getting Sentry and Void will be mad because they are stuck with Sentry and thus did not get a chance to spin their free crystal. But to give every player a 5* Sentry (which might actually be a good solution too) would piss off the people that went for the Sentry crystal.

I’ve yet to read one idea that would piss off less people then Kabam their solution does. I do challange you all to come up with it, because I can’t come up with anything myself (and usually I can).

Gronholm14

Sentry for void swap. Then it's done. If alliance war gold payout fiasco can be fixed across the board for anyone who participated in a war, then I'm sure rank up items can be refudended to anyone who chose to rank up that wrong sentry pull.

Slig

Why is a sentry for void swap so difficult? Seems fair. If it’s already duped, just take off 20 sig levels. Shouldn’t be so difficult or contentious.

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Gronholm14

What is this compensation for exactly @Hubris_hater ? You say they may actually deserve it. You cannot however come up with a reason. And it is not a correction but an overcorrection unevenly applied. And yes that's exactly what I am saying.

Gronholm14

Kabam can do what they want in this game. It's a game I love and we all know they have done some odd things. Random game mails with random items from units to t4c for free to random people? Ok I'm fine. It's random. But this isn't random. It's been labeled compensation. I beleive I have the right to question what in the world compensation is necessary for when the problem is fixable and that compensation is questionably distributed. And that is all I am doing, asking questions.

RedRooster

Slig wrote: »

Why is a sentry for void swap so difficult? Seems fair. If it’s already duped, just take off 20 sig levels. Shouldn’t be so difficult or contentious.

Because, if it was their first pull, they could have then awakened him with a gem, or having pulled him, dumped resources into him to rank him. So now they have to figure out if they need to remove sig levels, possibly unawaken and reverse sig stones and possibly return rank up materials.

They don't actually track all the information to completely reverse the situation and they've said as much in the past.

And if they can't reverse it exactly there will be another group of people banging on their door.

SpiritOfVengeance

Yeah right this was intentional you can give us all one if they get to keep whatever they got they were not even supposed to have em so just take em off their account and refund them.

Darklord2099

Other than lazy there isn’t much to say. They should take the champs pulled and refund shards. Lazy!!!!

Gwendoline

SpiritOfVengeance wrote: »

Yeah right this was intentional you can give us all one if they get to keep whatever they got they were not even supposed to have em so just take em off their account and refund them.

How was this intentional? Do you think they like messing up like this?

35six7

The false advertising argument is that, the “Void Crystal” should meant to be pulling Void as the feature champion and “the Sentry Crystal” should be meant to pull Sentry as the feature champion. Why Kabam had to mixed up the two names of these feature crystals in the first place and try to confuse the players. I think this is totally unacceptable.

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SpiritOfVengeance

@Gwendoline Well obviously.

Gwendoline

35six7 wrote: »

The false advertising argument is that, the “Void Crystal” should meant to be pulling Void as the feature champion and “the Sentry Crystal” should be meant to pull Sentry as the feature champion. Why Kabam had to mixed up the two names of these feature crystals in the first place and try to confuse the players. I think this is totally unacceptable.

That's not what happened at all. Nor is it part of the false advertisement (which btw, didn't happen to start with, I'll elaborate in a minute). The Sentry crystal contained Void. This was clearly stated in the ingame message. The Void crystal earlier this month contained Sentry. So the crystal with the name "Sentry" is what we call void his crystal since you can pull void. Confusing, yes, but the Balde crystal isn't named Blade either. What makes it confusing is that the name of Void his crystal is the name of another champion.

Now they didn't message us there was a Void crystal available, they messaged us a crystal containing Void, The Sentry crystal, was available. Which it was not. It's like saying the new iPhone is available but being out of stock before even 1 person buys it.

We can claim that there was false advertisement since what they told us was there wasn't, but the whole crystal wasn't there. They didn't give us a box from the new iPad with the old model in it, they gave us the wrong box. We walked out with the wrong box, used it and then went back and said "this isn't what I wanted, I wanted the newest model". We should have seen this before paying for it.

They did not put "The Sentry" crystal online with Sentry in it instead of the Void, they put their old model in the store, with the right name on the box and the right phones in it, but the new phones where still in the back, not in the store.

The moment they realized this they moved the old models to the back and the new model to the front, so that people that didn't read the box would not be stuck with the wrong version.

Qualoz

When will this issue be resolved I'm not getting any help from support. I was saving up my shards for void and when I saw the crystal that said void i opened 6 of them. I pulled sentry on the sixth crystal. Come to find out it should of been void i pulled. Any how I did end up getting 5 star void from the 300 unit crystal. But as it states here in the forums my first 5 star sentry should of been void and since I pulled him again I want my dupe of void please. I'll be waiting. This mistake is ridiculous.The void crytal should say void and the sentry crystal should say sentry. Not to mention all the money I spent trying to dupe void wich of course didn't happen when I should of already had the dupe and would of never spent my money in the first place trying to dupe him.

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Gwendoline

Hubris_hater wrote: »

Qualoz wrote: »

When will this issue be resolved I'm not getting any help from support. I was saving up my shards for void and when I saw the crystal that said void i opened 6 of them. I pulled sentry on the sixth crystal. Come to find out it should of been void i pulled. Any how I did end up getting 5 star void from the 300 unit crystal. But as it states here in the forums my first 5 star sentry should of been void and since I pulled him again I want my dupe of void please. I'll be waiting. This mistake is ridiculous.The void crytal should say void and the sentry crystal should say sentry. Not to mention all the money I spent trying to dupe void wich of course didn't happen when I should of already had the dupe and would of never spent my money in the first place trying to dupe him.

Mate, trying hard to understand your post tbh? Did you pull 6 FEATURED crystals, in the few minutes where the confusing took place? If that is the case then by the end of the week you will get a 5^* Void for free. But, only if this was in the timescale of the confusion, not after it

If you are talking about the 300 unit crystals, and I think this is what you mean. Then there was no confusion with them and what you pulled is what you pulled. So you keep all 6 of those pulls including the Sentry you pulled

And if you pulled the Void you have now from a 300 unit crystal, then when you get your free one this week he will become duped for you. Cant see where you have lost any money tbh? You would have had a Void instead of a Sentry and still spent the units you did trying to dupe him

Anyway, sounds like you will be happy by the end of the week

Confused!

To me it sounds like he pulled a featured Sentry (which should have been Void) and then pulled a Void from a 300 unit crystal, but wanting to dupe him, he kept opening 300 unit crystals. Which obviously he wouldn't have done had he pulled Void instead of Sentry.

Qualoz

No back when sentry was in arenas i opened six void 15000 shard crystals and pulled one 5 star sentry. The name on the crystal should of said sentry or I wouldn't of opened them. That's just dumb they have the wrong names on them I was saving for void. So I'm making sure I keep my sentry and get my duped void since the names on the crystals are screwed up.

Qualoz

I shouldn't have to go thru all of this send me my duped void when this is resolved plain n simple thanks

Gwendoline

Qualoz wrote: »

No back when sentry was in arenas i opened six void 15000 shard crystals and pulled one 5 star sentry. The name on the crystal should of said sentry or I wouldn't of opened them. That's just dumb they have the wrong names on them I was saving for void. So I'm making sure I keep my sentry and get my duped void since the names on the crystals are screwed up.

Oh you’re just being silly now. You didn’t look what you bought, you didn’t read the email saying what the crystal contained, your bad. Not theirs, yours. It was really clear that they where doing this whole Sentry/Void Jakyll/Hyde thing.

Also, make your own thread, you’re off topic here. This has nothing to do with the wrong crystal being put out.

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Qualoz

Thanks for your input but I don't need flagged or to open up my own thread I opened my crystals that said void because I was waiting and excited to try to get him didn't worry about checking messages or emails sorry. They made a mistake obviously because they aren't perfect either with this recent mix up and neither am I so please don't be rude. I'm sure I'm not the only one who has done this. Besides the fact that most people that flag u are usually jealous that they don't have these champs to begin with.Like all these blade threads just jealous they don't have him cause if they did they wouldn't make threads about him.