Drop Rate Issues

Krazykaos · March 2018

I saved like crazy for 165,000 five star shards to get a 5* blade with no luck. After writing Kabam, I was told to discuss it in the forums and give them feedback here. After doing exactly what their support staff said to do, they removed my post and said it violated their terms of service.

Not only was I pointing out how awful they handled my help ticket, I am doing exactly as instructed by giving them feedback in the forums. I imagine Kabam will continue to remove my posts - contradicting what they've told me to do.

It really sucks to have such awful luck in a game and to have such awful customer service from people who pay to play. There's a reason "loot crate" type games are being heavily scrutinized and there's a strong push for legislation to do so.

klobberintyme · March 2018

did you write them to complain that you think you're entitled to a reward in a game of chance? and then complain on the boards using derogatory terms, inciting trolls to mock your boo-boo face? and then did kabam (insert name here) show up and say Blah Blah Closing This Thread Down? And you still didn't get your Blade character? I have 2 in 2 accounts, he's ok. And good luck with all that.

shchong2 · March 2018

@Krazykaos, sorry to hear that
would you mind sharing, out of your 165k shards, who did you manage to pull?
thanks

Matty_Giz11 · March 2018

The real question is, why are you saving up all those shards?

GroundedWisdom · March 2018

First off, the Crystals are a chance, not a guarantee. Secondly, when Support suggested you discuss your issue here, they most likely suggested you do it respecting the rules. Now, I understand it's frustrating that you never rolled him, but there are no guarantees. As for Posts, they have to be constructive, and calling out Support on the Forum is not allowed.