@Kabam Miike
This happened while i was playing dungeon 6.
And now i need to recharge my champions because of it. I am expecting a compensation for this or recharge our champs.
@Kabam Miike
This happened while i was playing dungeon 6.
And now i need to recharge my champions because of it. I am expecting a compensation for this or recharge our champs.
Don’t count on it. They literally don’t care. People will continue to pour money into the game whether they make the customer base happy or not. Only way to change that is close the purse strings.
We're currently investigating this and working to get the game back up and running as soon as we possibly can.
We're very sorry about the inconvenience.
I wonder, is there going to be one big compensation for all of the recent server outages ruining legend runs, dungeon runs, arena grinds etc or are there going to be 27 different lots of compensations for each individual outage?
We're currently investigating this and working to get the game back up and running as soon as we possibly can.
We're very sorry about the inconvenience.
I’m not asking for compensation. I’m asking, as a PAYING customer of kabam, for you to fix the bugs and server issues.
Oh, we're on it, but I'm also not going to pretend that this is a simple issue to fix. There are a number of factors that go on when something like this occurs, and it's rarely if ever the "same thing" every time. We've been looking into what's going on and causing these server issues as of late, and have continued to work on it this entire time.
Believe me, I know it's not an enjoyable experience when something like this happens, and especially when it happens again. We're trying to get everything back up and running as normal as fast as we can, and once we know that this has been fixed and will no longer occur, we can look at how this has affected our players and look at compensation (I know you didn't ask for that).
If servers were generally great and dungeons were acting up several times we'd be frustrated with it, but we'd understand because we'd know that Kabam takes game stability seriously.
But stability has never been taken seriously in the last year plus. Please invest more in your servers.
I wonder, is there going to be one big compensation for all of the recent server outages ruining legend runs, dungeon runs, arena grinds etc or are there going to be 27 different lots of compensations for each individual outage?
Wishful thinking. With Kabam’s track record, the best you could ever hope for is a few alliance health potions as compensation. That is if they do any compensation.
More like.... Currently we are hardly working while investigating the possibility of getting this game back up for a shot time.
The bar for service level and quality is set so low at this place. I picture people playing solitaire on their PCs. The lowest level of video game and wasting time.
We are losing health and points in AW because of your down time, Kabam. Every time this happens, half health is lost and a death is tallied up, losing bonus points and forcing item use.
dear kabam, our alliance member was about to fight into AW, but unfortunately game was down. THEN he had to begin with HALF of its power! Is it unfair no??????
I'm an hour and a 40 minutes into a legends run, game went down about 8 minutes ago
@Kabam Miike Will outage duration be subtracted from time trial attempts affected by the server downtime?
They will indeed.
What about the minutes that someone in the middle of their run could be unaware that the servers are back up. May not seem like much but to some, Minutes are the difference between 100th place and 101st place, between a legend badge and nothing.
dear kabam, our alliance member was about to fight into AW, but unfortunately game was down. THEN he had to begin with HALF of its power! Is it unfair no??????
We're currently investigating this and working to get the game back up and running as soon as we possibly can.
We're very sorry about the inconvenience.
I’m not asking for compensation. I’m asking, as a PAYING customer of kabam, for you to fix the bugs and server issues.
Oh, we're on it, but I'm also not going to pretend that this is a simple issue to fix. There are a number of factors that go on when something like this occurs, and it's rarely if ever the "same thing" every time. We've been looking into what's going on and causing these server issues as of late, and have continued to work on it this entire time.
Believe me, I know it's not an enjoyable experience when something like this happens, and especially when it happens again. We're trying to get everything back up and running as normal as fast as we can, and once we know that this has been fixed and will no longer occur, we can look at how this has affected our players and look at compensation (I know you didn't ask for that).
With all due respect, we've had fairly consistent instability for months, going all the way back to the big downtime earlier in the year. The symptoms are similar: persistent intermittent slowdowns increasing in severity for a subset of the players but not consistently affecting the same players. While the proximate cause might be different every single time, given that we're talking about literally dozens of small events it is highly unlikely to me there isn't some root cause.
What I want to see is some information on what is being done to mitigate these problems, so that I know *that* they are being mitigated. At the moment, I have no evidence that any serious downtime mitigation process is occurring, given that downtime isn't being mitigated in actual fact. If anything, the problem has gotten progressively worse over time.
Saying we'll know when you know is being interpreted by many as equivalent to we'll never know. I can't say I can fault anyone who thinks that, because we're long past the point where any reasonable organization could reasonably state that their customers were not entitled to any *specific* information about a persistent problem because they needed more time to investigate.
Every time persistent problems like this have occurred the players have been told that Kabam can't tell us what's going on until they have conducted a full investigation. But once the problem is resolved we're still never told what happened or what was done to try to reduce recurrence in the future. Apparently the only things Kabam believes players have a right to know is "there's a problem" and "we've restored service." Kabam has the right to set any policy they want with regard to informing their players, but if that is the policy, and I'm stating as a matter of fact that is the obvious undisputed apparent policy, Kabam doesn't have the right to make claims about transparency being a priority or even a goal. Not without inducing justified disgust from its customers.
damn i just beat LOL for the first time and right when my reward screen was about to pop up this happened... i then logged back on when the game came back up and now im here at red hulk again !
damn i just beat LOL for the first time and right when my reward screen was about to pop up this happened... i then logged back on when the game came back up and now im here at red hulk again !
Me too! I popped 6 5* crystals and it gave me 2 Sparkys, 2 Blades, and 2 Ghostriders and when I went back I got 6 Groots!
We're currently investigating this and working to get the game back up and running as soon as we possibly can.
We're very sorry about the inconvenience.
I’m not asking for compensation. I’m asking, as a PAYING customer of kabam, for you to fix the bugs and server issues.
Oh, we're on it, but I'm also not going to pretend that this is a simple issue to fix. There are a number of factors that go on when something like this occurs, and it's rarely if ever the "same thing" every time. We've been looking into what's going on and causing these server issues as of late, and have continued to work on it this entire time.
Believe me, I know it's not an enjoyable experience when something like this happens, and especially when it happens again. We're trying to get everything back up and running as normal as fast as we can, and once we know that this has been fixed and will no longer occur, we can look at how this has affected our players and look at compensation (I know you didn't ask for that).
With all due respect, we've had fairly consistent instability for months, going all the way back to the big downtime earlier in the year. The symptoms are similar: persistent intermittent slowdowns increasing in severity for a subset of the players but not consistently affecting the same players. While the proximate cause might be different every single time, given that we're talking about literally dozens of small events it is highly unlikely to me there isn't some root cause.
What I want to see is some information on what is being done to mitigate these problems, so that I know *that* they are being mitigated. At the moment, I have no evidence that any serious downtime mitigation process is occurring, given that downtime isn't being mitigated in actual fact. If anything, the problem has gotten progressively worse over time.
Saying we'll know when you know is being interpreted by many as equivalent to we'll never know. I can't say I can fault anyone who thinks that, because we're long past the point where any reasonable organization could reasonably state that their customers were not entitled to any *specific* information about a persistent problem because they needed more time to investigate.
Every time persistent problems like this have occurred the players have been told that Kabam can't tell us what's going on until they have conducted a full investigation. But once the problem is resolved we're still never told what happened or what was done to try to reduce recurrence in the future. Apparently the only things Kabam believes players have a right to know is "there's a problem" and "we've restored service." Kabam has the right to set any policy they want with regard to informing their players, but if that is the policy, and I'm stating as a matter of fact that is the obvious undisputed apparent policy, Kabam doesn't have the right to make claims about transparency being a priority or even a goal. Not without inducing justified disgust from its customers.
"Please check your connection." is the worst part, it is like you punch a child in the face and then arrest the child for punching it self in the face. It is NEVER my connection, it is ALWAYS Kabam failure, either server overload or server lag. Ive gotten this error on a 2000 mbit up and 2000 mbit down connection with only my device connected and only this game installed, and same error with my normal connections which is 100 mbit up and 100 mbit down.
How about removing the "Please check your connection." ? as it is an insult to your customers.
News flash your maintenance didn't fix anything. Trying to fight in war and half to full second freezes shows me blocking and it unfreeze and I am getting hit? Wow.....
We're currently investigating this and working to get the game back up and running as soon as we possibly can.
We're very sorry about the inconvenience.
I’m not asking for compensation. I’m asking, as a PAYING customer of kabam, for you to fix the bugs and server issues.
Oh, we're on it, but I'm also not going to pretend that this is a simple issue to fix. There are a number of factors that go on when something like this occurs, and it's rarely if ever the "same thing" every time. We've been looking into what's going on and causing these server issues as of late, and have continued to work on it this entire time.
Believe me, I know it's not an enjoyable experience when something like this happens, and especially when it happens again. We're trying to get everything back up and running as normal as fast as we can, and once we know that this has been fixed and will no longer occur, we can look at how this has affected our players and look at compensation (I know you didn't ask for that).
Based on the outages in the last three weeks or so, here is a list of things that have been impacted, based on forum posts from others and my own personal experiences -
-Our war ranking decreased due to the 6 hour (approximately) outage at the start of the season. We weren't able to get a war in at all, resulting in a massive decrease in score for this season, because we're missing one entire war score compared to other alliances. (Yes, this is partially on us for starting a search at 7:30pm EST, but that start time is usually more than sufficient to find a match.)
-Dungeons have been interrupted, resulting in champs that have to be refreshed (units spent), milestones missed (resulting in less 5* chances), and general frustration at an event that is meant to be done in very short bursts
-Legend times have been interrupted and many people wasted resources on them. I considered going for one this month, but with all of the outages, it is not a good idea, at least from my perspective. (I know that this is calculated into their final time, but when the servers come back "up" isn't announced, their time is adversely impacted.)
-Alliance War performance has been impacted a great deal.
-Alliance Quest performance has been impacted.
That's a great deal of the core content being impacted as a result of these outages. If (and that's currently a big IF) Kabam decides to provide some sort of compensation, I would like to see it touch all of these areas - AQ, AW and Dungeons, as they are all time-sensitive and milestone-sensitive content.
Outside of that though, I'll echo what @DNA3000 said far more eloquently than I can - I would like to know what is being done to mitigate some of these issues. I've been directly impacted by them, more than once at this point. I understand, in the moment, not being able to speak towards what you are investigating. But after you have fixed an issue - is there a reason you cannot circle back around with the player base to tell us what you have addressed and how?
Comments
I’m not asking for compensation. I’m asking, as a PAYING customer of kabam, for you to fix the bugs and server issues.
This happened while i was playing dungeon 6.
And now i need to recharge my champions because of it. I am expecting a compensation for this or recharge our champs.
Don’t count on it. They literally don’t care. People will continue to pour money into the game whether they make the customer base happy or not. Only way to change that is close the purse strings.
I wonder, is there going to be one big compensation for all of the recent server outages ruining legend runs, dungeon runs, arena grinds etc or are there going to be 27 different lots of compensations for each individual outage?
Oh, we're on it, but I'm also not going to pretend that this is a simple issue to fix. There are a number of factors that go on when something like this occurs, and it's rarely if ever the "same thing" every time. We've been looking into what's going on and causing these server issues as of late, and have continued to work on it this entire time.
Believe me, I know it's not an enjoyable experience when something like this happens, and especially when it happens again. We're trying to get everything back up and running as normal as fast as we can, and once we know that this has been fixed and will no longer occur, we can look at how this has affected our players and look at compensation (I know you didn't ask for that).
But stability has never been taken seriously in the last year plus. Please invest more in your servers.
Alliance quest is also suffering
Wishful thinking. With Kabam’s track record, the best you could ever hope for is a few alliance health potions as compensation. That is if they do any compensation.
The bar for service level and quality is set so low at this place. I picture people playing solitaire on their PCs. The lowest level of video game and wasting time.
You guys should work for the White House.
@Kabam Miike Will outage duration be subtracted from time trial attempts affected by the server downtime?
They will indeed.
What about the minutes that someone in the middle of their run could be unaware that the servers are back up. May not seem like much but to some, Minutes are the difference between 100th place and 101st place, between a legend badge and nothing.
@Kabam Miike
My member is now really disappointed this situation... I appreciate your consideration.
With all due respect, we've had fairly consistent instability for months, going all the way back to the big downtime earlier in the year. The symptoms are similar: persistent intermittent slowdowns increasing in severity for a subset of the players but not consistently affecting the same players. While the proximate cause might be different every single time, given that we're talking about literally dozens of small events it is highly unlikely to me there isn't some root cause.
What I want to see is some information on what is being done to mitigate these problems, so that I know *that* they are being mitigated. At the moment, I have no evidence that any serious downtime mitigation process is occurring, given that downtime isn't being mitigated in actual fact. If anything, the problem has gotten progressively worse over time.
Saying we'll know when you know is being interpreted by many as equivalent to we'll never know. I can't say I can fault anyone who thinks that, because we're long past the point where any reasonable organization could reasonably state that their customers were not entitled to any *specific* information about a persistent problem because they needed more time to investigate.
Every time persistent problems like this have occurred the players have been told that Kabam can't tell us what's going on until they have conducted a full investigation. But once the problem is resolved we're still never told what happened or what was done to try to reduce recurrence in the future. Apparently the only things Kabam believes players have a right to know is "there's a problem" and "we've restored service." Kabam has the right to set any policy they want with regard to informing their players, but if that is the policy, and I'm stating as a matter of fact that is the obvious undisputed apparent policy, Kabam doesn't have the right to make claims about transparency being a priority or even a goal. Not without inducing justified disgust from its customers.
Me too! I popped 6 5* crystals and it gave me 2 Sparkys, 2 Blades, and 2 Ghostriders and when I went back I got 6 Groots!
PlZ FIX KABAN
As always, well said.
come on kabam servers...
@Kabam Miike @Kabam Vydious @Kabam Zibiit
How about removing the "Please check your connection." ? as it is an insult to your customers.
Based on the outages in the last three weeks or so, here is a list of things that have been impacted, based on forum posts from others and my own personal experiences -
That's a great deal of the core content being impacted as a result of these outages. If (and that's currently a big IF) Kabam decides to provide some sort of compensation, I would like to see it touch all of these areas - AQ, AW and Dungeons, as they are all time-sensitive and milestone-sensitive content.
Outside of that though, I'll echo what @DNA3000 said far more eloquently than I can - I would like to know what is being done to mitigate some of these issues. I've been directly impacted by them, more than once at this point. I understand, in the moment, not being able to speak towards what you are investigating. But after you have fixed an issue - is there a reason you cannot circle back around with the player base to tell us what you have addressed and how?