**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
I needed this. This was awesome.
How many times can you say sorry? This is becoming a very frustrating issue. Not only is it happening almost daily, but it’s happening conveniently during the most important/impactful opportunities. It’s a damn shame, and it’s pushing people closer and closer to the edge. Only a matter of time before they jump ship.
I get stuff happens at times, but also should I just assume these gentleman are correct about my champs in dungeon not being available?
I’m not asking for compensation. I’m asking, as a PAYING customer of kabam, for you to fix the bugs and server issues.
This happened while i was playing dungeon 6.
And now i need to recharge my champions because of it. I am expecting a compensation for this or recharge our champs.
Don’t count on it. They literally don’t care. People will continue to pour money into the game whether they make the customer base happy or not. Only way to change that is close the purse strings.
I wonder, is there going to be one big compensation for all of the recent server outages ruining legend runs, dungeon runs, arena grinds etc or are there going to be 27 different lots of compensations for each individual outage?
Oh, we're on it, but I'm also not going to pretend that this is a simple issue to fix. There are a number of factors that go on when something like this occurs, and it's rarely if ever the "same thing" every time. We've been looking into what's going on and causing these server issues as of late, and have continued to work on it this entire time.
Believe me, I know it's not an enjoyable experience when something like this happens, and especially when it happens again. We're trying to get everything back up and running as normal as fast as we can, and once we know that this has been fixed and will no longer occur, we can look at how this has affected our players and look at compensation (I know you didn't ask for that).
But stability has never been taken seriously in the last year plus. Please invest more in your servers.
Alliance quest is also suffering
Wishful thinking. With Kabam’s track record, the best you could ever hope for is a few alliance health potions as compensation. That is if they do any compensation.
The bar for service level and quality is set so low at this place. I picture people playing solitaire on their PCs. The lowest level of video game and wasting time.
You guys should work for the White House.
@Kabam Miike Will outage duration be subtracted from time trial attempts affected by the server downtime?
They will indeed.
What about the minutes that someone in the middle of their run could be unaware that the servers are back up. May not seem like much but to some, Minutes are the difference between 100th place and 101st place, between a legend badge and nothing.
@Kabam Miike
My member is now really disappointed this situation... I appreciate your consideration.
With all due respect, we've had fairly consistent instability for months, going all the way back to the big downtime earlier in the year. The symptoms are similar: persistent intermittent slowdowns increasing in severity for a subset of the players but not consistently affecting the same players. While the proximate cause might be different every single time, given that we're talking about literally dozens of small events it is highly unlikely to me there isn't some root cause.
What I want to see is some information on what is being done to mitigate these problems, so that I know *that* they are being mitigated. At the moment, I have no evidence that any serious downtime mitigation process is occurring, given that downtime isn't being mitigated in actual fact. If anything, the problem has gotten progressively worse over time.
Saying we'll know when you know is being interpreted by many as equivalent to we'll never know. I can't say I can fault anyone who thinks that, because we're long past the point where any reasonable organization could reasonably state that their customers were not entitled to any *specific* information about a persistent problem because they needed more time to investigate.
Every time persistent problems like this have occurred the players have been told that Kabam can't tell us what's going on until they have conducted a full investigation. But once the problem is resolved we're still never told what happened or what was done to try to reduce recurrence in the future. Apparently the only things Kabam believes players have a right to know is "there's a problem" and "we've restored service." Kabam has the right to set any policy they want with regard to informing their players, but if that is the policy, and I'm stating as a matter of fact that is the obvious undisputed apparent policy, Kabam doesn't have the right to make claims about transparency being a priority or even a goal. Not without inducing justified disgust from its customers.