Still using IPX and with just 5 arena streaks my phone is heating like hell! I agree with someone who mentioned that a fix wouldn't be available fairly soon. Be realistic.
Clear evident that compensation is very well deserved on this, on top of that prolonged downtime last week. (Could it be possible that the fix during that downtime may be the cause of this damaged v19?)
The problem is with v19, why it's not in conjunction with IOS11.4. Advising to DL Beta 12 is not a solution. Target the root cause which I believe was the software injected in v19. Beta 12 is just a mere workaround as the problem still exists in multiple player's devices using V19.
Let's call it a sweet sugar coat on a rotten cake. Just my 2 cents.
Phone restarts after 15-20 minute usage of game app!!
Its such a bummer!! Can't get a string of more than 5-6 rounds of fights in arena at a stretch!! Always threat of losing the streak to a phone restart ... This happens only when playing MCOC ... Phone works fine for all other games & apps..
I hope Kabam compensate players affected by this
OS - iOS 11.4
Device Model - iPhone 7
Carrier - IND Airtel
Wifi or Cellular Network - Both
Hi
Using iPhone
Since the last update the lag time in the game is terrible making it almost impossible to play the game
The loading time for fights has increased drastically
Also the lag during fights is so bad that most of times the it’s not even possible to block attacks
Phone restarts after 15-20 minute usage of game app!!
Its such a bummer!! Can't get a string of more than 5-6 rounds of fights in arena at a stretch!! Always threat of losing the streak to a phone restart ... This happens only when playing MCOC ... Phone works fine for all other games & apps..
I hope Kabam compensate players affected by this
OS - iOS 11.4
Device Model - iPhone 7
Carrier - IND Airtel
Wifi or Cellular Network - Both
We're in need of your help! We're looking for a fairly Tech Savvy player that is seeing this occur often/can reproduce this easily, that planned on updating to the iOS 12 Beta, or is willing to update to the Beta to help us test some things out. We'll need to make sure that you are able to back up your device as is, and are able to revert if the Beta causes unintended interactions with the game or other parts of your phone.
If you're interested and willing to help, please let me know what Device you are currently using. I'll be corresponding with the team to help you through the process.
Just to help make sure that we're choosing the correct Summoner, you'll first need to know how to join the Beta program, and update to it.
if things go south, what is the plan? I'm sure nothing will because of a backup.
Also, I am not trying to micro-analyze this, but I'm afraid it happened anyway- does this mean that a fix is coming to iOS 12 only?
Oh that's not what it means! We're looking to find out if this is an interaction with iOS 11.4, especially for those that have been experiencing it a lot. We're looking into how our 19.0 build is functioning with 11.4, and what could be exacerbating these issues.
From what we can see, players across many different iOS and Android are having some issues, but none more than 11.4. We want to know if updating to 12 helps at all.
Also, to answer your first question, the only plan I have is to revert back to your backup. Not as an official endorsement or anything, but I have not been having any problems with iOS 12. In fact, I've been enjoying it more than 11.
Mike thank you for the update , using or swapping over iOS 12. does not appears to be no guarantee that patch 19.0 will not cause overheating and the device might not shut down. To say that the game played better iOS 12 with patch 19.0 , is a distraction to use iOS 12. I want to play this game, but so worried if my devices shuts down, it wont restart. I am not a Tech Savvy player, i am sure you are doing your best to fix memory leakage problem (looping process) and I suppose it's to late and expensive to revert back to previous patch too.
I do feel sad thats it's taken so long ( few days) to confirm that you are unable to find the root cause in patch 19.0 causing overheating. I really hope you find a fairly Tech Savvy player to help.
Just need know, have found a fix for this problem?. when Is it safe for my device to play game without overheating reboots?.
Phone freezes up while I play mcoc while listening to music. Music stops and game continues, but if you leave the game to investigate, the phone locks up, buttons become unresponsive, and gets warm. Hard restart, and I go again.
I turned off my “Game Center” earlier, and it hasn’t happened yet (only been about 30 mins since I did that though, so unsure if that is a fix)
Overheating something fearsome, phone dying at +40% charge and severe lagging. Even if the app is running in the background phone can become unresponsive and force shut down. Never had a problem until the 19.0 update
My iphone 7 is behaving in the same way as mentioned by the above users.Hope this will be rectified soon and they should definitely compensate on our loss of time and efforts. Hanging in the middle of the game, hard resetting everytime is delaying our efforts in reaching the milestones.
So can we revert back to version 18.0? Can’t even play one match in arena before my phone overheats. I purchased an entry into the t4b arena and that’s 10k BC and not able to meet milestones because of this issue. It needs to be fixed now. At least revert back to previous version so it’s playable again.
I have also been experiencing issues since the 19.0 update. Accelerated temperature increases and full springboard crashes(not application crashes, but springboard crashes as others are reporting). In all my years owning iOS devices I have never witnessed a third party app that had something so wrong in the release build that it managed to actually crash the whole springboard. This is a serious issue. I’ve looked at my logs and there are several logs indicating ‘JetsamEvents’ which are related to low memory. These logs specifically note Contest of Champions(marvelbattle) as the largest process running at the time of the event and are dated starting on the day the update was released.
It has been fairly obvious since the introduction of weather that the memory demands of this game are increasing constantly. The game can’t even be suspended in the background in most cases without the iOS killing the background process to free up memory. It seems that the resource demands of this game are getting out of control. So much so that the performance problems are becoming a widespread and constantly growing issue.
As far as these most recent performance issues(chronic and accelerated overheating and springboard crashes) they are most likely caused by overtaxing the CPU/GPU. Probably mostly the latter. @Kabam Miike is it possible that the new pause/buff info screen is coded as such that it is constantly running in the background in order to be able to immediately pull down buff information to be displayed at a moments notice if paused? Is it possible that that could be constantly taxing the CPU/GPU and causing the excess heat and crashing? Might be a place to point the game team as it’s one of the few significant user facing changes made to the game in v19.0.
I’ve attached screenshots of the logs and I’ll post this as a new thread in general as well just to make sure it gets read by an admin. Thanks.
Pls look into this, it sounds very logical & possible that this is the reaso for it. Remove the new feature from the pause menu button. And give it a go.
I just let Apple know that your app should be removed from the App Store until you fix this or at least issue a warning to those downloading it, that this app might damage your device. It is absolutely ridiculous that no progress or update has been made on this issue @Kabam Miike@Kabam Wolf
OS. 11.3
Device Model. iPhone 6S Plus
Carrier. ATT
Wifi or Cellular Network. Both
For the past few months phone has been running ridiculous hot while playing MCOC.
But on Thursday July 5, after about playing for about 10 mins my phone went black and was unresponsive. Power button, home bot run....plugging in charger did nothing. I pulled the sim chip and finally it reset itself.
I didn’t log in again until about 20 mins ago....I only upgraded a few champs to use iso that was about to expire(5 mins of game time) and this time phone froze and went unresponsive. Nothing worked until I pulled sim chip.
I’m losing items in my stash, my calander is now jacked, I’m missing out on events.
Thank You!
Regards,
A Very Upset Consumer
If a device shuts down its a warning that something is wrong. It might not boot up, You just don't know. How many times must a device shut down before it fails to restart. Overheating on any electronics devices cannot be good . Not sure what damage to overheating , then a sudden drop in temperature with shut down, then overheating when you restart game to play. I feel i got to wait for a statement to say that this problem has been fixed before I play any Game Mode .
All Game Mode are affected by this problem
Not safe. Play at your own risk, your device is in jeopardy.
I hope Kabam will come up with emergency maintenance and fix this problem ASAP. I don't think Kabam will undo to v18. Maybe the new update v19 only suit phone with 4GB or more RAM. And we all knew, iPhone don't equipped with big RAM coz the iPhone utilizes the chipset. As it stands, only android phones compatible with the v19.
It's probably time for an official announcement to not play the game if your phone is experiencing overheating problems @Kabam Miike . I realize that isn't what you would like, but I gave it a go this morning to see if anything had changed. It hasn't.
Logged in, collected milestones, placed AW defense and decided to put in a few rounds to try to salvage T4b arena (which was laggy with a slow frame rate, but that's another thread). Got through 4 matches in T4b and went to black screen with white pinwheel and warm-to-touch phone back. All of which means I'm done with anything but logging in for now--T4b's or EQ prizes or AW's or whatever aren't worth a busted phone.
If you have a fix, let's go. If not, it's time to let people know that a combination of your app's coding and the phone OS is causing problems that could harm phones. It's really the only responsible thing to do.
Latest generation iPad. Game randomly resets after about 15 minutes of gameplay, but what is really pissing me off is other apps I have to use for work are now hanging up when I go to load them and forcing a restart. This is happening with my PDF app and company scheduling app as well. Battery life is also way down.
Now i am trying to play slightly longer by dimming my phone... indeed it is not so hot, but the game crashed in the middle of the fight, phone screen shows the iphone loading icon, and it shut down the game, back to main screen.
Basically if you’re using iOS in any way shape or form there won’t be a solution in the near future. My iPhone 7+ is updated to 11.4 and due to the overheating the top of my phone has started to bend. My battery is draining ridiculously fast and the game shuts down and shuts my phone down 10-15 minutes into game play. If I play 20 minutes or longer I can’t even touch my phone due to how hot it is. Even with my case. This is absolutely insane and now almost any iOS user will lose out on rewards due to the fact their device can be permanently damaged and can’t be played. It’s basically pointless to play now until it’s resolved.
We tried the @Kabam Miike fix but it only extended the gameplay from 10-15 mins to 25-30mins but it still does get very hot / thats not a temporary fix at all that’s only hey can you “duck” your iPhone for 10mins more ? Very amateur support team ! Even my brother found a way to make it last to 1-2 hours of gameplaying and he’s only 17years old but very talented! If you want the way i want 10k in $ and my iPhone 7 that died from your app / I already bought a s9 but i need my phone back kisses
Comments
Clear evident that compensation is very well deserved on this, on top of that prolonged downtime last week. (Could it be possible that the fix during that downtime may be the cause of this damaged v19?)
The problem is with v19, why it's not in conjunction with IOS11.4. Advising to DL Beta 12 is not a solution. Target the root cause which I believe was the software injected in v19. Beta 12 is just a mere workaround as the problem still exists in multiple player's devices using V19.
Let's call it a sweet sugar coat on a rotten cake. Just my 2 cents.
Cellular
All the issues. Overheating and battery drain being the worst.
Its such a bummer!! Can't get a string of more than 5-6 rounds of fights in arena at a stretch!! Always threat of losing the streak to a phone restart ... This happens only when playing MCOC ... Phone works fine for all other games & apps..
I hope Kabam compensate players affected by this
OS - iOS 11.4
Device Model - iPhone 7
Carrier - IND Airtel
Wifi or Cellular Network - Both
Using iPhone
Since the last update the lag time in the game is terrible making it almost impossible to play the game
The loading time for fights has increased drastically
Also the lag during fights is so bad that most of times the it’s not even possible to block attacks
Kindly do something ADAP
Facing this issue since version 19.0 update
Mike thank you for the update , using or swapping over iOS 12. does not appears to be no guarantee that patch 19.0 will not cause overheating and the device might not shut down. To say that the game played better iOS 12 with patch 19.0 , is a distraction to use iOS 12. I want to play this game, but so worried if my devices shuts down, it wont restart. I am not a Tech Savvy player, i am sure you are doing your best to fix memory leakage problem (looping process) and I suppose it's to late and expensive to revert back to previous patch too.
I do feel sad thats it's taken so long ( few days) to confirm that you are unable to find the root cause in patch 19.0 causing overheating. I really hope you find a fairly Tech Savvy player to help.
Just need know, have found a fix for this problem?. when Is it safe for my device to play game without overheating reboots?.
hope your next update is positive one,
thank you
AT&T
WiFi
iOS 11.4
Phone freezes up while I play mcoc while listening to music. Music stops and game continues, but if you leave the game to investigate, the phone locks up, buttons become unresponsive, and gets warm. Hard restart, and I go again.
I turned off my “Game Center” earlier, and it hasn’t happened yet (only been about 30 mins since I did that though, so unsure if that is a fix)
Model - iPhone 7+
Carrier - Telstra 4G
Cellular Network
Overheating something fearsome, phone dying at +40% charge and severe lagging. Even if the app is running in the background phone can become unresponsive and force shut down. Never had a problem until the 19.0 update
@Kabam Miike
@Kabam Wolf
@Kabam Vydious
@Kabam Zibiit
@Kabam Loto
Pls look into this, it sounds very logical & possible that this is the reaso for it. Remove the new feature from the pause menu button. And give it a go.
OS: iOS 11.4
Carrier: O2
It drains my battery and overheats
Android 8.1.0
Carrier EE (UK)
WiFi
Phone overeating and shutting down during gameplay
Device Model. iPhone 6S Plus
Carrier. ATT
Wifi or Cellular Network. Both
For the past few months phone has been running ridiculous hot while playing MCOC.
But on Thursday July 5, after about playing for about 10 mins my phone went black and was unresponsive. Power button, home bot run....plugging in charger did nothing. I pulled the sim chip and finally it reset itself.
I didn’t log in again until about 20 mins ago....I only upgraded a few champs to use iso that was about to expire(5 mins of game time) and this time phone froze and went unresponsive. Nothing worked until I pulled sim chip.
I’m losing items in my stash, my calander is now jacked, I’m missing out on events.
Thank You!
Regards,
A Very Upset Consumer
OS: iOS 12.0 beta 2
Game v19.0
My phone still overheats and shuts down when I have been playing MCOC for more than 20-30 min.
Grinding Arena has become almost impossible due to this issue!
All Game Mode are affected by this problem
Not safe. Play at your own risk, your device is in jeopardy.
Logged in, collected milestones, placed AW defense and decided to put in a few rounds to try to salvage T4b arena (which was laggy with a slow frame rate, but that's another thread). Got through 4 matches in T4b and went to black screen with white pinwheel and warm-to-touch phone back. All of which means I'm done with anything but logging in for now--T4b's or EQ prizes or AW's or whatever aren't worth a busted phone.
If you have a fix, let's go. If not, it's time to let people know that a combination of your app's coding and the phone OS is causing problems that could harm phones. It's really the only responsible thing to do.
Dr. Zola
Ios 11.4
Carrier - Airtel
WiFi and carrier both used
iOS 11
Phone overheats, battery life shortened. Phone only 8 months old.
Prior to update gameplay was all was fine.
iPhone 7
Ios 11.4
Iphone7
Cellular network.