Compensation package poll

The compensation package was rolled out, just wanted to take a survey on if the package was fair or not. This survey is a great way for us the community to have a voice, please vote and leave comments on what you think...good, bad or otherwise. Thank you for participating.

Comments

Noob2435

They could have made a lot more people happy with a few more shards, revives, potions, and maybe a 4* crystal? Just a tiny bit more could have saved them from dealing with a lot of unhappy customers.

ShadPrince

Remember, this compensation package goes out to beginners too, so it needs to be balanced across the board

Noob2435

ShadPrince wrote: »

Remember, this compensation package goes out to beginners too, so it needs to be balanced across the board

If you're referring to what I said, beginners even with 2k 5* shards what are they gonna do with it? It's just gonna sit there until they get to a point where they can earn more another way. And a 4 star crystal is not a game changing thing and will actually help the beginner grow more.

TheLegend27

ShadPrince wrote: »

Remember, this compensation package goes out to beginners too, so it needs to be balanced across the board

Sure, but it's also the way they handled it that has some people a bit peeved. I mean, they clearly came up with that compensation package in a handful of minutes and then made BS excuses to wait to tell us about it until after July 4th deals so that they wouldn't have unhappy customers right before what should be a big $$$ time. There is no way that this compensation package needed like a week of deliberation.

Shows they released something knowing people wouldn't be happy with. It doesn't even make good business sense, which is what really baffles me. Sure if they release a better compensation package then they will maybe lose out on some short term profits, but they will most definitely reap better long term profits if the player base has a reason to think the company actually gives a hoot about player experience.

ShadPrince

I feel like the package itself might be a little undervalued, but I was thinking in terms of everything that they’ve done and put together, including the rerunning of arenas and compensation with regards to AQ and stuff probably needed a bit more time, and looking at those I am kinda satisfied

Diggitdo

I am not sure how to feel. I am happy there is some form of compnstation, although, I really wish they would rerun Merc Missions or award an Xforce crystal. I got some sweet champs during it from those crystals and I missed out on farming 4 hours on one full mission.

Fhfjghhggggjfhfjg

its better than nothing at all i guess

JosellAngelo

Lol

GroundedWisdom

It's about as appropriate as could be. It's meant to compensate for as much of what people missed as possible. Obviously they can't take care of every specific case. I think what happened, as with many things, is the wait had people building such high expectations that the actual package would never live up to them. They took their time likely because a) they wanted to make sure it was as appropriate to what was affected as possible, and b) because they have many other things on their plate right now. It's fine by me. It's impossible to make everyone happy.

Spurgeon14

Absolutely trash should have been an option.

SIlverProfessor

Haven’t gotten it yet.

B_Dizzle_01

Im sure most wouldn't be happy unless it was a 5* champ. 5* awakening gem of their choice. and a rank up gem on top of that.

Aakash

ShadPrince wrote: »

Remember, this compensation package goes out to beginners too, so it needs to be balanced across the board

Compensation could have been according to prestige/summoner rating like it happened after 12.0. This was a pretty bad compensation for end game players with 8k+ prestige, 3 R5 5*s and 8-12 6*s.

ForgotN_Soldier

So time lost in arena and lack of arena and other solo events during our time of play we get a compensation package that gives us permission to run another arena. Are you going to pay me to take time of from my job also. No u are not, which means your compensation package for down time is garbage. Compensation package= play the game more with our permission.

GroundedWisdom

Aakash wrote: »

ShadPrince wrote: »

Remember, this compensation package goes out to beginners too, so it needs to be balanced across the board

Compensation could have been according to prestige/summoner rating like it happened after 12.0. This was a pretty bad compensation for end game players with 8k+ prestige, 3 R5 5*s and 8-12 6*s.

12.0 was a whole other ballgame. Those were major changes. Even the last time, the game went down a few days in a row. While this was significant, it didn't have as much of an effect. The thing is, it's meant to make up for what people missed out on, not fulfill Christmas Wishlists.

GroundedWisdom

B_Dizzle_01 wrote: »

Im sure most wouldn't be happy unless it was a 5* champ. 5* awakening gem of their choice. and a rank up gem on top of that.

No doubt. There's no way people missed out on those Items within that time span. They weren't even available in any content at the time.

Austin555555

I’m not happy. More should be added on. Double the 5* shards. Add 6k 4* shards. 500 units. 2 ultimate X-force crystals or 4 regular x-force crystals, 30 pools gold crystals, and 3* kang as a trophy champ

Anurag1606

Is the compensation already given out? I have not recieved it yet. On both of my accounts. Did I miss something? Can someone post a screenshot of compensation mail?

Fhfjghhggggjfhfjg

Anurag1606 wrote: »

Is the compensation already given out? I have not recieved it yet. On both of my accounts. Did I miss something? Can someone post a screenshot of compensation mail?

It hasnt been sent out yet

Anurag1606

Fhfjghhggggjfhfjg wrote: »

Anurag1606 wrote: »

Is the compensation already given out? I have not recieved it yet. On both of my accounts. Did I miss something? Can someone post a screenshot of compensation mail?

It hasnt been sent out yet

Ah thanks buddy. Everyone's discussing about it, I thought it already was given. Also somewhere I heard about 6th July they are going to go. Once again thanks.

unknown

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FrankCYoung

Happy to see the feedback, everyone that plays the game seasoned or noob has there own opinion on the package, it’s good to let the developers know with words and polls to get our voices heard from time to time....whether it be good or bad, they can take the information gathered and hopefully make improvements or just to see that they are doing a good job with the content. We as the community are the heartbeat of the game and I’m sure our feedback is taken into consideration and appreciated by the staff. We want the game to continue to get better and improve on its faults so we can play the game for years and years to come.

ShadPrince

Yes, but not everyone was grinding arena, so they can’t send out units

Genidiamin

TheLegend27 wrote: »

ShadPrince wrote: »

Remember, this compensation package goes out to beginners too, so it needs to be balanced across the board

Sure, but it's also the way they handled it that has some people a bit peeved. I mean, they clearly came up with that compensation package in a handful of minutes and then made BS excuses to wait to tell us about it until after July 4th deals so that they wouldn't have unhappy customers right before what should be a big $$$ time. There is no way that this compensation package needed like a week of deliberation.

Shows they released something knowing people wouldn't be happy with. It doesn't even make good business sense, which is what really baffles me. Sure if they release a better compensation package then they will maybe lose out on some short term profits, but they will most definitely reap better long term profits if the player base has a reason to think the company actually gives a hoot about player experience.

This is everything! Spot on! I will soon cut down my play time and we will see from there.... there are other games out there and I’m not getting the same utility I used to from mcoc

shchong2

While I appreciate the effort put into to come up with this compensation as promised (although it took them long enough), however, I have to say that, the compensation is UNDERWHELMING, DISAPPOINTING and for such a long down time and giving us alot of impact (NOT just during the outage, but ripple beyond the outage, bcos we actually got our day's time arrangement screwed up too!!!) giving us only these amount is like a SLAP ON LOYAL CUSTOMER's FACES! KAbam you have sunk into becoming a shame in this gaming industry ever since you were acquired by Netmarble. You performed significantly better long ago before v12.0.

It would have been a smart move, shall Kabam decided to give a 7-day calendar, for us to collect 5* shards that can fully-form a 5* crystal at the end of the 7 days, that would be cool.

In addition, they could have given everyone the 1st few normal milestones as well as the ranked milestones, for however joint any of the arenas!

For any of the missed events, quests, etc, they should also compensate for anyone that joint, with the first few milestone rewards or completion rewards.

It could have been better, but once again Kabam decided to do it poorly, and if we were to grade this from A to F, this is simply a pathetic D- (D Minus) at best! ...

Appleisgod

ShadPrince wrote: »

Yes, but not everyone was grinding arena, so they can’t send out units

Everyone had the potential

unknown

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Str

If you didnt leave your champs sitting in a quest you get hardly any compensation. Despite trying to log in frequently to do events. I agree that aq (but no potions?) and arena rewards are a reasonable reward, but very bitter about who gets the other part of the package.

It costs kabam nothing for compensation but they seem to alienate quite a chunk of the community everytime. If they cant get their act together i suspect the boycott movement will grow more popular. A shame. I love the concept behind the game am an avid marvel fan. I hate what this lack of goodwill or empathy does to marvels reputation.

GroundedWisdom

Fredhorst23 wrote: »

GroundedWisdom wrote: »

Aakash wrote: »

ShadPrince wrote: »

Remember, this compensation package goes out to beginners too, so it needs to be balanced across the board

Compensation could have been according to prestige/summoner rating like it happened after 12.0. This was a pretty bad compensation for end game players with 8k+ prestige, 3 R5 5*s and 8-12 6*s.

12.0 was a whole other ballgame. Those were major changes. Even the last time, the game went down a few days in a row. While this was significant, it didn't have as much of an effect. The thing is, it's meant to make up for what people missed out on, not fulfill Christmas Wishlists.

The compensation isn't just for what was definitely not gained but also for any hampering of potential gains, and also to make up for any loss in consumer confidence. That last part is the bit they've forgotten about the most often recently, and this is no exception. There's a reason everyone expects the worst from kabam.

People have a tendency to compound every issue and grow expectations beyond the situation. Real Compensation is to compensate for the issue. It's not because that one time, on our Birthday, when we rolled a Kamala, and that one time when we got disconnected a couple months back, and lost hours and wages from our job when we were sick and couldn't play the game, and that time we stubbed our toe Grinding became we didn't see the coffee table, and.....Lol.
Real Compensation is to make up for what was lost. That's what they're doing. There's no way people would have earned half of the demands and expectations that have been made. All that spells out to me is, "While we're getting something, let's push it.".

GroundedWisdom

For that matter, it's impossible to change everyone's feelings with free Items, and that would be a never-ending spree that would almost certainly end with some being unsatisfied regardless.