In game bans (no specific account)

Hello first i'd like to say I'm not speaking on an account in specific so please don't auto close this discussion. "However, the forums are not the place to discuss any actions taken on individual accounts, including in-game I don't care about any account in specific just bringing up the topic of banning for general discussion.

May 2017: "5. We don't provide detailed evidence or investigation methods simply because we are not wiling to give away information on how we detect this stuff. We are however working to be more specific regarding the reason for your ban. " - @Kabam Miike

In particular I want to bring up the second part of that bullet point, as of now support will not provide any pertinent information regarding the ban other than the basic you have been banned due to TOS violation reply.

I understand you're not going to outline the exact cheater detection system because then everyone is going to instantly start looking for the next undetectable option. I'm not looking for any of that. At the end of the day a non 0 value of people get banned and genuinely did not cheat and end up with no answer.

Can you, in any possible way, shortly outline what, if anything, the support team has implemented in order to "be more specific regarding the reason for you ban"

Please don't derail this point with the typical "why am i banned" talk please this is an actual point that Kabam needs to respond to. I'm sure the company wants to be as transparent as possible with the community, they have been better about communicating in games bugs and other game evolution this past year, and they deserve credit. The topic of bans, however, has been generally ignored.

Comments

  • Tarzan041Tarzan041 Member Posts: 203 ★★
    People get banned for cheating, it's that simple. Alliances need to make sure they don't have cheaters in their alliance.
  • VuskaVuska Member Posts: 175
    True... sometimes Kabam just need more appreciate the players.
    at least, tell them.. you are cheating for ..... reason
    ....... could be : using cheat, using 3rd party or piloting.
    not just say something so global.

    Not just 'auto responded mail' in every replied mail.
    You getting big because of US playing your game anyway.
  • BraveSirRobinBraveSirRobin Member Posts: 20
    @Kabam Miike anything
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    We don't discuss any specifics with bans, however, we never ban without the proper evidence in doing so. If you want to discuss your ban, you need to contact our Support Team. The forums are not the place to discuss any part of actions taken onto an account.
This discussion has been closed.