False notifications [Merged Threads]

I've just received a notification saying I can claim a free 4* crystal and 500 units and once I've logged in to the game I haven't got the 4* or units can anyone help
@Kabam Miike

Comments

KingsKrew

Just got a notification saying log in now to get your free 4star and units but nothing in game when logging in. Did anyone else get this notification? Such a tease.

Jaded

Yup I got it and got nothing 😂

KingsKrew

Ok sounds like I am not going crazy from playing to much MCOC then. Hopefully we will get an answer from mods about it

Darkstar4387

No but I have in the past and got nothing, though I am sure some players have gotten what's in that notification which sucks buts that's how they work

KingsKrew

Thanks for providing screen shot Jaded

KingsKrew

Hopefully it doesn’t go down like that Darkstar

Mags

I just got this as well.. can a mod please reply to what's going on?
Sounds like false advertising at this point.. got nothing in game when I hit the notification.
@Kabam Miike

John757

I declare shenanigans!

KingsKrew

I second that John757

KingsKrew

Hopefully a mod gets us an answer Mags

Kabam Vydious

Hey there!

This can happen at times when you've logged into your other account(s) on that same device! It can be confusing and we apologize, however, I would recommend checking your other account(s) as that may be where the items are.

Solswerd

These sometimes come up if you have ever had more than one game account. (i.e. The notification actually pertains to an account you do not use anymore) Do not know if that applies to you...just trying to help.

unknown

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Mags

Kabam Vydious wrote: »

Hey there!

This can happen at times when you've logged into your other account(s) on that same device! It can be confusing and we apologize, however, I would recommend checking your other account(s) as that may be where the items are.

So you're saying it's legit? These free items are indeed as advertised in one account or the other?

KingsKrew

I only have one account on one device I log into @Kabam Vydious I don’t have another account to log into to get the rewards offered

John757

Definitely shenanigans

unknown

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SgtSlaughter78

I’d like me some of this action please.

Darkstar4387

Like I thought, I've rarely gotten anything from them and really hate this policy of theirs and I wonder who got the free stuff.

Josegee2321

I got the same thing and only have one account? So?

KingsKrew

I’m wondering if this notification was sent out earlier then anticipated and they don’t want to ruin the surprise. At least that’s what I am hoping for at this point.

Kabam Vydious

Solswerd wrote: »

These sometimes come up if you have ever had more than one game account. (i.e. The notification actually pertains to an account you do not use anymore) Do not know if that applies to you...just trying to help.

This is correct! If a friend has ever logged into their account on your device for them to play, this can also be the result of this.

Mags

Okay, now I'm confused.. the items weren't awarded to either account, despite what @Kabam Vydious stated.
Sooo.. can someone fill us in? Do I need to submit a ticket to figure out where they've gone?

unknown

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Kabam Vydious

Mags wrote: »

Okay, now I'm confused.. the items weren't awarded to either account, despite what @Kabam Vydious stated.
Sooo.. can someone fill us in? Do I need to submit a ticket to figure out where they've gone?

Has a friend ever logged in on your device so they could play? If there was ever an account put onto that device that wasn't your main one, this could be the result of it too.

FortGodz

I nor anyone else have ever signed in to a different account on my phone

KingsKrew

@Kabam Vydious I am the only person that uses my device and have the one account. Should I submit a ticket to receive the rewards offered?

unknown

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John757

Maybe the BBB should look into this

Josegee2321

Nobody uses my device besides myself