False notifications [Merged Threads]

FortGodzFortGodz Posts: 2
edited January 15 in Bugs and Known Issues
I've just received a notification saying I can claim a free 4* crystal and 500 units and once I've logged in to the game I haven't got the 4* or units can anyone help
@Kabam Miike
Post edited by Kabam Vydious on
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Comments

  • KingsKrewKingsKrew Posts: 11
    Just got a notification saying log in now to get your free 4star and units but nothing in game when logging in. Did anyone else get this notification? Such a tease.
  • JadedJaded Posts: 1,512 ★★★★
    xb6ehmdxntku.jpeg

    Yup I got it and got nothing 😂
  • KingsKrewKingsKrew Posts: 11
    edited January 15
    Ok sounds like I am not going crazy from playing to much MCOC then. Hopefully we will get an answer from mods about it
  • Darkstar4387Darkstar4387 Posts: 2,146 ★★★
    No but I have in the past and got nothing, though I am sure some players have gotten what's in that notification which sucks buts that's how they work
  • KingsKrewKingsKrew Posts: 11
    Thanks for providing screen shot Jaded
  • KingsKrewKingsKrew Posts: 11
    Hopefully it doesn’t go down like that Darkstar
  • MagsMags Posts: 132
    I just got this as well.. can a mod please reply to what's going on?
    Sounds like false advertising at this point.. got nothing in game when I hit the notification.
    @Kabam Miike
  • John757John757 Posts: 962 ★★★
    I declare shenanigans!
  • KingsKrewKingsKrew Posts: 11
    I second that John757
  • KingsKrewKingsKrew Posts: 11
    Hopefully a mod gets us an answer Mags
  • SolswerdSolswerd Posts: 1,425 ★★★
    These sometimes come up if you have ever had more than one game account. (i.e. The notification actually pertains to an account you do not use anymore) Do not know if that applies to you...just trying to help.
  • JestressJestress Posts: 966 ★★★
    Hey there!

    This can happen at times when you've logged into your other account(s) on that same device! It can be confusing and we apologize, however, I would recommend checking your other account(s) as that may be where the items are.

    So you're saying some people are getting free 5* crystals and 1,500 units?
  • MagsMags Posts: 132
    Hey there!

    This can happen at times when you've logged into your other account(s) on that same device! It can be confusing and we apologize, however, I would recommend checking your other account(s) as that may be where the items are.

    So you're saying it's legit? These free items are indeed as advertised in one account or the other?
  • KingsKrewKingsKrew Posts: 11
    I only have one account on one device I log into @Kabam Vydious I don’t have another account to log into to get the rewards offered
  • John757John757 Posts: 962 ★★★
    Definitely shenanigans
  • I’d like me some of this action please.
  • Darkstar4387Darkstar4387 Posts: 2,146 ★★★
    Like I thought, I've rarely gotten anything from them and really hate this policy of theirs and I wonder who got the free stuff.
  • Josegee2321Josegee2321 Posts: 52
    I got the same thing and only have one account? So?
  • KingsKrewKingsKrew Posts: 11
    I’m wondering if this notification was sent out earlier then anticipated and they don’t want to ruin the surprise. At least that’s what I am hoping for at this point.
  • Solswerd wrote: »
    These sometimes come up if you have ever had more than one game account. (i.e. The notification actually pertains to an account you do not use anymore) Do not know if that applies to you...just trying to help.

    This is correct! If a friend has ever logged into their account on your device for them to play, this can also be the result of this.
  • MagsMags Posts: 132
    Okay, now I'm confused.. the items weren't awarded to either account, despite what @Kabam Vydious stated.
    Sooo.. can someone fill us in? Do I need to submit a ticket to figure out where they've gone?
  • Mags wrote: »
    Okay, now I'm confused.. the items weren't awarded to either account, despite what @Kabam Vydious stated.
    Sooo.. can someone fill us in? Do I need to submit a ticket to figure out where they've gone?

    Has a friend ever logged in on your device so they could play? If there was ever an account put onto that device that wasn't your main one, this could be the result of it too.
  • FortGodzFortGodz Posts: 2
    I nor anyone else have ever signed in to a different account on my phone
  • KingsKrewKingsKrew Posts: 11
    @Kabam Vydious I am the only person that uses my device and have the one account. Should I submit a ticket to receive the rewards offered?
  • John757John757 Posts: 962 ★★★
    Maybe the BBB should look into this
  • Josegee2321Josegee2321 Posts: 52
    Nobody uses my device besides myself
This discussion has been closed.