Bug: Connection Issue Message - Receive Dupe of Previously Obtained 5* Character!
MavRCK_
Posts: 277 ★★
Hi,
I'm sorry if this comes across as strange, that's why I'm posting. I am sending a support ticket BUT you know how hard support has it reading 1000s of messages per day!
But I hope this helps explains the possible bug clearly! 
- multiple reports of players getting a connection issue message as their 5* basic crystal stops on the pulled champion
- relogging in OR backing to the home area to check the Champion profile shows a duped champion which happens to be the previously pulled champion
- ie. I opened 3 legendary crystals from the Valentine's Event: 4* Colossus then a 4* Domino then a 5* 90s Cyclops then I open a 5* basic and receive a connection issue and can't see what champion the crystal lands on -- back out and see a duped 5* 90s Cyclops
- this is the same issue multiple people are reporting when they when the last 5* crystal has a connection issue
- the probability of having 2 back-to-back champions is extraordinarily rare <1% x <1% hence why multiple reports recently makes this appear to be a bug
I hope this helps any investigation needed. Happy Valentine's!
Thanks!
I'm sorry if this comes across as strange, that's why I'm posting. I am sending a support ticket BUT you know how hard support has it reading 1000s of messages per day!
But I hope this helps explains the possible bug clearly! - multiple reports of players getting a connection issue message as their 5* basic crystal stops on the pulled champion
- relogging in OR backing to the home area to check the Champion profile shows a duped champion which happens to be the previously pulled champion
- ie. I opened 3 legendary crystals from the Valentine's Event: 4* Colossus then a 4* Domino then a 5* 90s Cyclops then I open a 5* basic and receive a connection issue and can't see what champion the crystal lands on -- back out and see a duped 5* 90s Cyclops
- this is the same issue multiple people are reporting when they when the last 5* crystal has a connection issue
- the probability of having 2 back-to-back champions is extraordinarily rare <1% x <1% hence why multiple reports recently makes this appear to be a bug
I hope this helps any investigation needed. Happy Valentine's!
Thanks!
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Also, if you are ever not sure about what Champion you pulled from a crystal, you can get in contact with our Support Team and they'll be able to look into it if you can let them know the approximate time you opened your crystal.