Why haven't I been awarded ACT 6.1 Exploration Award?

Bestjohn77Bestjohn77 Member Posts: 6 ★
in Suggestions and Requests
I completed my ACT 6.1 exploration on April 13, and Kabam did not award me any awards. Later it was told that it was a bug and it would be reissued. Since then, many players have received reissue awards, and my account has not been reissued so far. Why is that? Is it a bug?

Comments

  • LormifLormif Member Posts: 7,369 ★★★★★
    Bestjohn77 said:

    I completed my ACT 6.1 exploration on April 13, and Kabam did not award me any awards. Later it was told that it was a bug and it would be reissued. Since then, many players have received reissue awards, and my account has not been reissued so far. Why is that? Is it a bug?

    did you submit a ticket?
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Bestjohn77, unfortunately, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues like this. Therefore, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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