I can’t login

KoreamKoream Member Posts: 6
in Bugs and Known Issues
Every time i open the game it just says connection error like this has been going on for like a year I can’t even do anything about it I haven’t played for so long

Comments

  • KoreamKoream Member Posts: 6
    And idk how I’m supposed to fix this
  • Lvernon15Lvernon15 Member Posts: 11,598 ★★★★★
    Support is a better option than the forums for this
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Koream, I'm sorry to hear you unable to access the game.

    Firstly, please ensure your device meets the minimum Operating System requirements, located HERE. If it does, please try the troubleshooting steps below in an effort to resolve this issue.

    - Android Troubleshooting
    - iOS Troubleshooting

    After performing those steps, please try to access the game once more. If you're still having issues, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.

    Additionally, if you haven't already, please take a moment to share your feedback about this issue in one of the dedicated threads below by providing the details outlined in our Bug Report Template.

    - iOS Lag and Performance Issues Thread
    - Android Lag and Performance Issues Thread

    The feedback we receive in those threads is instrumental in allowing us to make future improvements to the game. While it's not possible for us to acknowledge or thank each player individually for their feedback, we really do appreciate every report we receive.
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