Missing units

PunisherteenPunisherteen Member Posts: 2
edited June 2019 in Suggestions and Requests
Hi, today I have notice that in my profile they are missing 1000 units, I try to close the game, to earn other units, but nothing. Yesterday I had 1800 and something, and now only 800 and something. Can I get it back please? The user name for that game is [removed by Moderator]. thank you!
Post edited by Kabam Porthos on

Comments

  • UnknownUnknown
    This content has been removed.
  • Mathking13Mathking13 Member Posts: 988 ★★★
    Punisherteen said:

    I try to close the game, to earn other units, but nothing.

    I'm sorry I'm not quite sure what you mean there. Could you elaborate what you mean by that? It's really confusing to me...
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Punisherteen, I'm sorry to hear you're seemingly missing 1000 Units. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve this issue.

    - iOS Troubleshooting
    - Android Troubleshooting

    After performing those steps, please check the Unit balance on your account once more. If you're still unable to see all the Units you feel should be there, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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