Can’t send messages

RevendigoRevendigo Member Posts: 25 ★
in Suggestions and Requests
I haven’t been able to send messages lately to anyone, can’t chat to friends, alliance members or through global?
What’s the issue at hand?

Comments

  • The_WatcherThe_Watcher Member Posts: 148 ★
    I have the same issue and all I know is my messages gets through but neither I receive any nor can see my sent messages (which makes it looks like I'm unable to send whereas I'm actually unable to receive). Usually restarting the game works for me.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Revendigo, I'm sorry to hear you're having this issue. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

    - iOS Troubleshooting
    - Android Troubleshooting

    If those steps don't resolve the issue, it's possible you're unable to use the in-game Chat as a result of having received a temporary or permanent Chat ban.

    Unfortunately, we're unable to view account-specific information here in the Forums and can't be sure if you've received a Chat ban or not. Therefore, I recommend reaching out to our Support Team for clarification. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
This discussion has been closed.