[Android] Lag, Crashing and Performance Investigation

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  • NisanSkylineNisanSkyline Member Posts: 3
    In game name: Nisan Skyline
    Device And Model:Xiaomi Mi 10T
    Systém: Android 11
    Abovesystem: MIUI 12.5.3.
    Cellular or WiFi: Cellular And WiFi
    Game verision: Latest
    During the game, the image starts to tear and after touching the display, the game speeds up and cannot be reacted. The game will move to the future in 2s.
  • bloodANDbonebloodANDbone Member Posts: 4
    In-Game Name: blood.and.bone
    Device and Model: Oppo Find x2 Pro
    Device Operating System: Android 11
    Cellular or WiFi: both
    Game Version Installed: 32.1.1 (but the version is irrelevant because the problem has always been present)
    Game Mode: all
    Description of the Issue: the game works at a maximum of 30fps or less and should be at least 60fps (the phone supports up to 120fps)
  • Ted_n00bgentTed_n00bgent Member Posts: 527 ★★★
    In-Game Name: pl0w
    Device and Model: Samsung SM-J337A
    Device Operating System: Android 9
    Cellular or WiFi: Wifi
    Game Version Installed: 32.1.1
    Game Mode: Incursions
    Description of the Issue: Today, whilst doing incursions, I had beaten the zone boss(flex) and then I was stuck on the loading screen with the pinwheel of death for a few minutes before having to restart the game. Next zone this happened again after beating the second defender removing the linked node to the zone boss. This has happened to me on multiple occasions and in addition to happening after a fight it also has occured when starting a new zone.

    The next issue is the chat in incursions decides for itself when it wants to work, not work at all or be behind a few minutes. This also forced me to restart my game multiple times.
  • VillainousHeroVillainousHero Member Posts: 1
    In game name: VillainousHero
    Device and Model: Moto g6 play
    Device Operating System: Android
    Game version 32.1.1
    Game mode: The main issues are in quests, but I also get random crashes when navigating around menus and fighting in arenas.

    Description of the issue in quests: Every few fights, the game crashes when going into the champion select screen for the fight. Sometimes, just before the crash, parts of the screen (mainly the two champions) start to flicker. For example, if venom is the champion selected to fight, what often happens is his body disappears and only his tongue is shown. Basically a lot of weird, glitchy stuff happens on the champion select screen.
    If the game doesn't crash on that screen, it often crashes when going into the fight itself. After the loading screen finishes, two things can happen. Either the screen goes completely black and the game crashes immediately, or the screen goes completely black but the fight continues to happen (you can hear the sound and make inputs). When I reopen the game after one of these two black screen glitches happens, sometimes the fight is recovered, and I can complete the fight without any glitches, but sometimes I get taken to the main home screen in MCOC, and if I continue the quest, then the champion I tried to fight with has lost half of its remaining HP. The champion I was trying to fight is always unharmed.
    Recently crashes in the middle of fights have happened as well.

    Usually these glitches/crashes in quests happen roughly every 2-3 fights, and I haven't noticed any patterns as to when or why they happen.

    One other detail for a glitch that happens sometimes in menus: I couldn't manage to make this happen to get a screenshot, but sometimes, when I press on a menu (e.g fight), before the panel showing all the options (story quests, monthly quest etc) comes down, the game gets stuck looping a few frames of the animation for the floating rocks in the battlerealm. When this happens the game is effectively frozen and I have to close and reopen it to keep playing.

    Hopefully some of this helps, and I'm very grateful for any support I or any of the other Android users can get!
  • KingDawg1KingDawg1 Member Posts: 2
    In-Game Name: KingDawg
    Device and Model: Galaxy fold 2
    Device Operating System: Android 11
    Cellular or WiFi: No effect
    Game Version Installed: version 32.2.0
    Game Mode: All
    Description of the Issue: Fps is locked at 30 fps, before it would hit 60 fps just fine with occasional drops but now it will not stay pass 30.
  • Camby01Camby01 Member Posts: 572 ★★
    At least once per fight I will have the game lag when the ai throws a heavy. 1 or 2 second pause. The higher the differential between pi, the more often/likely to occur... Any plans on fixing this?
  • magneetomagneeto Member Posts: 3
    Device and Model: Galaxy Note 20 Ultra
    Device Operating System: Android 11
    Cellular or WiFi: Both
    Game Version Installed: version 32.2.0
    Game Mode: All
    Description of the Issue: Ever since the new update, my 120Hz device has been stuck at 30fps. It is making the game extremely choppy and laggy. I see that other people with higher refresh rate devices are experiencing the same issue after updating the game to V32.2.0

  • Beercules1776Beercules1776 Member Posts: 3
    Beercules1776
    Samsung galaxy s20
    Android v 11
    Both cellular data and wifi
    Version 32.2.0
    All game modes
    Game freezes during fights, sometimes it's not a big problem, but other times it freezes at the worst time and it ruins the fight. I have several screen recordings but it won't let me post them here.
  • Ben550pBen550p Member Posts: 38
    In game: HeroTown
    Galaxy s10
    Android v11
    Both wifi and data
    Update 32.2.0 for the game
    Every game mode
    The game will drop frames or just completely lag and i no longer can control my screen. It also is wrong on some actions where im trying to continue a combo and it will randomly try and throw a heavy or i go to dex and it wont and then i get left open.
  • LenilsonLenilson Member Posts: 2
    In-Game Name: Lenilson~10
    Device and Model: Moto G6 Play
    Device Operating System: Android 9
    Cellular or WiFi: Both
    Game Version Installed: 32.2.0
    Game Mode: Every Mode
    Description of the Issue: the game closes by itself every 5 minutes, it's impossible to play satisfactorily, what can I do?
  • VINR54VINR54 Member Posts: 1
    edited September 2021
    In-Game Name: Vinr54.
    Device and Model: Samsung Note 10plus
    Device Operating System: Android Version 11
    Cellular or WiFi: Both Wifi(2GBPS) and Cellular(M1)
    Game Version Installed: 32.2.0
    Game Mode: Arena and any other contents especially summer of pain
    Description of the Issue: Lags badly when I'm hitting into champs with combos. when enemy charges at me it lags a couple of sec and i miss the parry getting hammered. If I'm charging into enemies the screen freezes and a sec later the enemy is already attacking me. This really bad, i cant seem to continue to explore act 7 nor do final SOP due to the bad lag. Please assist on this
  • BraderSawBraderSaw Member Posts: 76
    Again I got issue like lagging or crashing over 13 or 15 minutes and fix this issue....
  • FitzyFitzy Member Posts: 2
    edited September 2021
    When are you guys going to fix this bug?

    Samsung S20+ here, my game crash randomly, the framerate is below 30 fps all the time, causing my device to overheat a lot, the lag makes the game unplayable and I'm going to be kicked out of my alliance due to the bugs, every resource I spent in these past wars and quest worth nothing now. Before the compensation rewards (you know, the 6 class selector crystal) everything went fine and smooth.

    I don't want compensation rewards, they are sitting there because they are expiring (at least remove the expiration time), I want the game fixed.

    I restored my phone, reinstall the game and nothing happen, the problem it is not in my side. It is going to break my phone due to the overheating issue and the framerate cap, so I will have to stop playing after 5 years and so many time spent.

    Season War should be cancelled again, it is unfair that android users can't play this game due to the bugs and the lack of optimization. Get your things together Kabam, and help the users.

    Congratulations, people who have been playing for so long this game, now they are quitting.

    Kind regards.

    You can see in the image the fps counter stuck in 30 fps, thi is main screen where it should be run smooth, in fights drops to 20 fps or so.






  • JUVEMIAJUVEMIA Member Posts: 10
    In-Game Name: Juvemia
    Device and Model: Huawei P9 Lte
    Device Operating System: Android
    Cellular or WiFi: Both Wifi
    Game Version Installed: v32.2
    since 24h I've been experiencing numerous connections issues. I sometimes can't complete two fights without getting a network problem and being stuck at the loading screen. Restarting the game temporarily solves the problem, until a few minutes later when the problem resurface.



  • EduardPLMEduardPLM Member Posts: 9
    InGame name: EduardPLM
    ANDROID A70
    WI-FI and Cellular

    Hi guys. At least 10 members from my ally, including me are concerning about a lot of bugs since last update and from last weeks....
    Personally, i have control problems with parry,dexterity,intercept, frozen screen,lag, sometimes i swipe for intercept and it frezees in heavy possition, then do heavy by itself...
    Sincerly, i am thinkung of letting go the game, because of those permanent bugs...lot of nervs...
    Please, solve those things...otherwise a lot of people will search for another game...
  • DaJiveTurkeyDaJiveTurkey Member Posts: 72
    DaJiveTurkey
    Samsung Galaxy Tab A
    SM-T510
    Android 11
    WiFi
    32.2.0
    All game modes
    Game consistently crashes after about 10-15 minutes of game play. Also continuously freezes for 5 seconds or more during fights at random intervals.
  • SkinnyfitSkinnyfit Member Posts: 37
    Skinnyfit
    Samsung S20+
    Wifi
    Android 11
    32.2.0
    Whole game.
    Frame rate has dropped to a static 30 maximum, unable to play harder content as inputs are delayed, sometimes FPS drops as low as 4/5 on menus and fight screens. Any end game content is currently impossible to challenge.
  • Neal_Neal_ Member Posts: 2
    Neal_
    Galaxy S20 FE
    Android 11
    WiFi
    32.2.1
    Entire game
    FPS capped at 30 after the 32.2 update, same issue still (for me) after the 32.2.1 update. FPS goes to about 40 for 2 seconds initially when I load into the home screen, then falls to a flat 30 and stays permanently.
  • LBN1LBN1 Member Posts: 192 ★★
    On my Pixel 4 running Android 11 on WiFi, the new 32.2.1 does seem smoother. Did a few fights at 60 hertz; also did some fights at 90 hertz but did notice some lag at 90, and will likely keep at 60. So for me framerate is better on the new update, though other bugs (connection, parry, dex) still occur randomly.
  • KilerwertKilerwert Member Posts: 17
    In-Game Name: ¶¶HeLL HooD¶¶
    Device and Model: Xiaomi Mi10t
    Device Operating System: Android
    Cellular or WiFi: Both
    Game Version Installed: 32.2.1
    Game Mode: All
    Description of the Issue: I have one of the most powerful processor and video and the lagging all the time.You starting fight she is lagging, you block she is lagging ,you use dexterity you lagging, i cant anymore,although this was not on the old phone, although it was weaker than the new one. And the question is why?. P.s. Please guys do something about it.
  • Ioniqus_797Ioniqus_797 Member Posts: 124
    In-Game Name: Ioniqus.
    Device and Model: Huawei mate 20 pro.
    Device Operating System: android 10.
    Cellular or WiFi: wifi.
    Game Version Installed: latest update.
    Game Mode: Incursion, Alliance Quest and Alliance War.
    Description of the Issue: stuck at loading screen. Had to restart game every time... Loosing hp when reenter the fight....
  • PashtyPashty Member Posts: 1
    Name: Pashty
    Device and Model: Samsung Galaxy S20+
    Device Operating System: Android 11
    Cellular or WiFi: Both
    Game Version Installed: 32.2.1
    Game Mode: All
    Description of the Issue: The game is lagging all the time. During light attack, medium attack, heavy attack, SP, loading etc. On fully WiFi connection and also on Data usage with full signal the annoying red icon "no connection" is showing and often forcing to restart thr game. Understand that the isuue could be complex one, but you made it via your updates of the game or more preciesely downgrade of the game. You really should care about the players
  • eRaTatsuyaeRaTatsuya Member Posts: 2
    edited September 2021
    Name: EraTatsuya
    Device and Model: Motorola Moto G10
    Device Operating System: Android 11
    Cellular or WiFi: Both
    Game Version Installed: 32.2.1
    Game Mode: All

    Hello,
    Since a moment, everytime I buy a heal with the game money, the game freeze in the loading so I must re-start the game and I lose half of my life coming back!!!! i lost more than 300u for nothing !! FIX THIS BUG I CAN'T BUY HEAL WHEN I NEED IT PLEASE
  • SearmenisSearmenis Member Posts: 1,586 ★★★★★
    Special button doesn't work most of the times. You have to hit it twice or 3 times to get the special, this has been for the last 3-4 days. And it s more frustrating and game breaking than the parry bug (that s still there of course) and the screen freezes.I m sooo disappointed and extremely tired of all these, this is not a game anymore, it s a nightmare
  • ZarakikZarakik Member Posts: 178
    Name: Zarakik
    Device and Model: Oneplus 7 Pro
    Device Operating System: Android 11
    Cellular or WiFi: Both
    Game Version Installed: 32.2.1
    Game Mode: All

    Almost unable to play this game due to lag, when you go into fight game starts laging and after few seconds it speeds up like x2, so it lags and speeds up after that, due to that speed up it impossible to dex or parry. Playing this game since 2015 and with current device since 2019 and it always been smooth.
  • Dark_Gal4h4dDark_Gal4h4d Member Posts: 1
    Name in game: Gal4h4d.
    Device and model: Samsung Galaxy S9
    Device operating system: Android version 10.
    Cellular or WiFi: Both
    Installed game version: 32.2.1.
    Game mode: All game modes.
    Problem description: This problem has been happening for a while, I don't have a precise date but since the last update it is unplayable. The delay for dexterity is impossible to manage for the parades it's the same. Some opponents have a range of charge in front of crazy (Domino, Venompool, MODOK and I forget). The worst are the freezes in the middle of the game, it can last 1 second as well as 5 or 6 seconds and in this case I try to continue my combo and it makes me a powerful attack when the game starts again or I try to dexterity the opponent's attack and I can't avoid it. Finally I keep using units to finish quests and I feel like I'm being ripped off. I use units to pass and in compensation we have potions and reanimations...
  • JenckinssJenckinss Member Posts: 2
    In-game name: Jenckinss •
    Device and Model: (Xiaomi Mi 8 Lite)
    Device operating system: (Android 10.0)
    Cellular or Wi-Fi: Wi-Fi 4 Technology, 72Mbps Link Speed, Excellent Signal Strength
    Installed version of the game: (32.2.1)
    Game Mode: Anywhere (Story Quests, Event Quests, Arena, Alliance Quest, or Alliance War.)
    Description of the problem: Constant freezes and micro-freezes during Battles, FPS drop below 20 frames per second, especially noticeable when playing for Vision Aarkus, Mister Sinister, Aegon, Namor, Abomination (Immortal) and other characters with complex animation, this happens in any time.
    On my own behalf, I want to say that my device can no longer cope with the actual quality of the graphics in the game. You need to reduce the quality of the graphics, and then everything will work as it should. And I cannot afford another more powerful device, so please fix it.
  • Camby01Camby01 Member Posts: 572 ★★
    The game is broken. All android/iphone, all content, worse on higher pi differential
  • Camby01Camby01 Member Posts: 572 ★★
    Is that clear enough?
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