Game stucked due to survey

Rahulrj7Rahulrj7 Member Posts: 6
edited October 2020 in Bugs and Known Issues
The game was working fine till yesterday but from morning it's keep on prompting the same message fill the survey which I have already filled but now I am unable to play the game bcz the screen is not letting me pass this survey message.
Post edited by Kabam Zibiit on

Comments

  • unoobmeprounoobmepro Member Posts: 899 ★★★
    STUCKED
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    edited October 2020
    have you tried hitting the button and then going back the the game?
  • Rahulrj7Rahulrj7 Member Posts: 6
    Yes I tried but it's not passing through survey prompt.
  • hermannherohermannhero Member Posts: 3 ★
    Stuck here too, already tried:
    -) login and do the survey, close game and login again (still gives me the link to the survey)
    -) login and try to do the survey again (but it says I've already done it) and go back to the game directly (game wasn't closed)
    -) clear stuff like cache and login again, still get the survey
  • Thicco_ModeThicco_Mode Member Posts: 8,852 ★★★★★
    Rahulrj7 said:

    Yes I tried but it's not passing through survey prompt.

    hm I'm not sure then. contact support and in the meantime, maybe uninstall and reinstall?
  • Rahulrj7Rahulrj7 Member Posts: 6
    Thicco_Mode said:

    Rahulrj7 said:

    Yes I tried but it's not passing through survey prompt.

    hm I'm not sure then. contact support and in the meantime, maybe uninstall and reinstall?
    Okay
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, the team implemented a fix that should resolve this issue. If you haven't recently, I would recomment restarting your game and trying again.
  • hermannherohermannhero Member Posts: 3 ★
    Thanks for the fix. Kinda strange that my post with a possible workaround before the fix got deleted xD
  • Rahulrj7Rahulrj7 Member Posts: 6
    Kabam Zibiit said:

    Hey there, the team implemented a fix that should resolve this issue. If you haven't recently, I would recomment restarting your game and trying again.

    Nothing is being changed just now I tried and I m facing this issue from past 2 days. So requesting you to please do something about it
  • Rahulrj7Rahulrj7 Member Posts: 6
    hermannhero said:

    Thanks for the fix. Kinda strange that my post with a possible workaround before the fix got deleted xD

    Is your game working fine??
  • hermannherohermannhero Member Posts: 3 ★
    Rahulrj7 said:

    hermannhero said:

    Thanks for the fix. Kinda strange that my post with a possible workaround before the fix got deleted xD

    Is your game working fine??
    sent you a pm
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