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Half health due to game loading issues.

a7xs1dew1ndera7xs1dew1nder Posts: 16 ★
in Bugs and Known Issues



First two fights loaded no problem, went into the 3rd and I get a loading screen that wouldn't go away forcing me to reset. Of course I come back to half health and a death counted against me do to poor servers and constant bugs.
I don't think players should be penalized when the game crashes or over bugs and server issues. I have a very good internet connection as we so I know the issue is not on my end. I had items used already and wasted them thanks to this issue and I'll likely have to use more to heal my champ that should have had full health. It's not just a issue with this in war but also in aq. Always has been sad how we lose half our health if we are forced to reset and the game wouldn't even load like it should.

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    Destr0yerDestr0yer Posts: 47 ★
    The game engine was working last Summer. Whatever update was pushed on us in August 2020 messed up a lot of things and, to my knowledge, nobody has claimed responsibility. This reflects very poorly on Kabam senior guys. We need an acknowledgment of what took place, what had been shown to be affected, and a timeline and a roadmap of how things are planned to be fixed. Without this, hiding behind please submit your complaint in the dedicated thread severely damages Kabam reputation and alienates player base. We don't need tier one customer support reps deflecting growing player frustration, we need senior Kabam guys stepping in and do some explanation asap.
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    Kabam ValkyrieKabam Valkyrie Posts: 698
    Hi there!

    Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

    Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.
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