Get now button disabled

D٨RK_ANG3LD٨RK_ANG3L Member Posts: 89 ★
in Bugs and Known Issues
Get now button for 5 GM crystals is disabled and says You do not have enough shards to proceed. I have 31k shards and the buttons for 1 & 10 are enabled.

Comments

  • D٨RK_ANG3LD٨RK_ANG3L Member Posts: 89 ★

  • KoiBoy18KoiBoy18 Member Posts: 340 ★★★
    Can confirm - same thing on my account. 10 crystal option shows but 5 crystal option is grayed out
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, sorry to hear about this. I would first try to go through our troubleshooting steps for iOS or Android, depending on what type of device you have. If that doesn’t solve the problem, I would get in contact with our Support Team. They can be reached from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled “Support”.
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