Wrong progression items when buying on web store

Igheid11 · June 2023

Hi! I'm Paragon and received wrong bonus items when buying on web store

Furrymoosen · June 2023

First, there won’t be any help to be found on the forums. Gotta submit a ticket. Submit it with the screenshot of what came and a screenshot of the receipt you got. Also, double check your receipt and make sure you didn’t accidentally purchase the wrong thing. For some dumb reason there are 3 progression levels of offer in the store at the same time.

Bendy · June 2023

Did u buy the right tier as on the web store u can go lower than paragon

Igheid11 · June 2023

Igheid11 · June 2023

I'm here to advise community

Furrymoosen · June 2023

Igheid11 said:
I'm here to advise community

Advise about what? There’s no proof that you’re not the one that made the mistake by selecting the wrong offer. I had absolutely no issue with the offer I purchased.

KyrieRed · June 2023

I also got only one abyss nexus selector and not one like the website says

Furrymoosen · June 2023

KyrieRed said:
I also got only one abyss nexus selector and not one like the website says

Thronebreaker gets 1, Paragon gets 2. Did you buy the right one?

Igheid11 · June 2023

Furrymoosen said:

Igheid11 said:
I'm here to advise community
Advise about what? There’s no proof that you’re not the one that made the mistake by selecting the wrong offer. I had absolutely no issue with the offer I purchased.

Are you blind? On the picture I can see 1600 units...

Bendy · June 2023

Igheid11 said:

Furrymoosen said:

Igheid11 said:
I'm here to advise community
Advise about what? There’s no proof that you’re not the one that made the mistake by selecting the wrong offer. I had absolutely no issue with the offer I purchased.
Are you blind? On the picture I can see 1600 units...

There is different did u actually buy paragon or did u scroll further and bought grandmasters or tbs as the online store doesnt just show paragon but other progressions so u could of bought the wrong offer

Kabam Jax · June 2023

Hey @Igheid11

I asked the support team to look into this, if the webstore were sending out incorrect packages, that would be bad news.

Unfortunately, it appears you accidentally purchased the Grandmaster Package instead of the Paragon Package.

Don't use/spend those items, file a support ticket and they should be able to revert the purchase!

Furrymoosen · June 2023

Igheid11 said:

Furrymoosen said:

Igheid11 said:
I'm here to advise community
Advise about what? There’s no proof that you’re not the one that made the mistake by selecting the wrong offer. I had absolutely no issue with the offer I purchased.
Are you blind? On the picture I can see 1600 units...

How would I be responding to you if I were blind? Instead of being a jerk, how about you use your eyes, check your receipt, and confirm that what you actually purchased was the Paragon level and not the Proven/Grandmaster bundle.

Igheid11 · June 2023

Kabam Jax said:
Hey @Igheid11

I asked the support team to look into this, if the webstore were sending out incorrect packages, that would be bad news.

Unfortunately, it appears you accidentally purchased the Grandmaster Package instead of the Paragon Package.

Don't use/spend those items, file a support ticket and they should be able to revert the purchase!

On the store shows paragon to me.

Furrymoosen · June 2023

Igheid11 said:

Kabam Jax said:
Hey @Igheid11

I asked the support team to look into this, if the webstore were sending out incorrect packages, that would be bad news.

Unfortunately, it appears you accidentally purchased the Grandmaster Package instead of the Paragon Package.

Don't use/spend those items, file a support ticket and they should be able to revert the purchase!
On the store shows paragon to me.

What. Does. Your. Receipt. Say. That. You. Bought?

Carnie · June 2023

I had similar issue and opened a ticket. Purchased paragon and instead got the grandmaster stuff. Now I'm not even sure if it was an accident on my end because in game I don't have to worry about selecting grandmaster unit rewards. You just get the rewards for the tier you're in.

Furrymoosen · June 2023

Carnie said:
I had similar issue and opened a ticket. Purchased paragon and instead got the grandmaster stuff. Now I'm not even sure if it was an accident on my end because in game I don't have to worry about selecting grandmaster unit rewards. You just get the rewards for the tier you're in.

Yeah, it’s a funky setup having everything in one place, and the way it’s lined up makes it even worse. They could’ve done it better and been able to avoid these mistakes. Maybe separating the tiers with a drop down menu to access them, or at least put gaps. It was built for players to make mistakes, intentional or not.

KyrieRed · June 2023

Kabam Jax said:
Hey @Igheid11

I asked the support team to look into this, if the webstore were sending out incorrect packages, that would be bad news.

Unfortunately, it appears you accidentally purchased the Grandmaster Package instead of the Paragon Package.

Don't use/spend those items, file a support ticket and they should be able to revert the purchase!

The website doesn’t let you select once you click the link of the supposed paragon deal? You just go continue and continue? Once you login to your account on the website it automatically offers you the paragon offers if you are paragon? What are you talking about?

Carnie · June 2023

Furrymoosen said:

Carnie said:
I had similar issue and opened a ticket. Purchased paragon and instead got the grandmaster stuff. Now I'm not even sure if it was an accident on my end because in game I don't have to worry about selecting grandmaster unit rewards. You just get the rewards for the tier you're in.
Yeah, it’s a funky setup having everything in one place, and the way it’s lined up makes it even worse. They could’ve done it better and been able to avoid these mistakes. Maybe separating the tiers with a drop down menu to access them, or at least put gaps. It was built for players to make mistakes, intentional or not.

Agree, it's very confusing. I walked into it expecting it to be like the game version (where I don't have to even worry about tier options. I'm a paragon, I buy units I get paragon rewards. It should be that simple lol.

I even double checked the link at the bottom to make sure paragon rewards are the same as the game so they got you scrolling up and down and you're not even aware to avoid non-paragon deals. Horrible design.

Furrymoosen · June 2023

Carnie said:

Furrymoosen said:

Carnie said:
I had similar issue and opened a ticket. Purchased paragon and instead got the grandmaster stuff. Now I'm not even sure if it was an accident on my end because in game I don't have to worry about selecting grandmaster unit rewards. You just get the rewards for the tier you're in.
Yeah, it’s a funky setup having everything in one place, and the way it’s lined up makes it even worse. They could’ve done it better and been able to avoid these mistakes. Maybe separating the tiers with a drop down menu to access them, or at least put gaps. It was built for players to make mistakes, intentional or not.
Agree, it's very confusing. I walked into it expecting it to be like the game version (where I don't have to even worry about tier options. I'm a paragon, I buy units I get paragon rewards. It should be that simple lol.

I even double checked the link at the bottom to make sure paragon rewards are the same as the game so they got you scrolling up and down and you're not even aware to avoid non-paragon deals. Horrible design.

I am guessing that even though the accounts are linked there is probably no ability for the store to know a players progression, which makes sense given that they opted to put everything in there.

Greekhit · June 2023

Furrymoosen said:

Carnie said:

Furrymoosen said:

Carnie said:
I had similar issue and opened a ticket. Purchased paragon and instead got the grandmaster stuff. Now I'm not even sure if it was an accident on my end because in game I don't have to worry about selecting grandmaster unit rewards. You just get the rewards for the tier you're in.
Yeah, it’s a funky setup having everything in one place, and the way it’s lined up makes it even worse. They could’ve done it better and been able to avoid these mistakes. Maybe separating the tiers with a drop down menu to access them, or at least put gaps. It was built for players to make mistakes, intentional or not.
Agree, it's very confusing. I walked into it expecting it to be like the game version (where I don't have to even worry about tier options. I'm a paragon, I buy units I get paragon rewards. It should be that simple lol.

I even double checked the link at the bottom to make sure paragon rewards are the same as the game so they got you scrolling up and down and you're not even aware to avoid non-paragon deals. Horrible design.
I am guessing that even though the accounts are linked there is probably no ability for the store to know a players progression, which makes sense given that they opted to put everything in there.

Store recognises your progression by the time you link your account.
Else Uncollected players would have access to Paragon deals.
The bad thing isn’t that you have access to lower progression offers, that’s there to increase revenue, the problem is that different tier offers are mashed up together.
It’s like it’s being set up for mistakes.
They should more clearly separate different progression offers 🙂

Demonzfyre · June 2023

If you're Paragon, it seems you have access to everything. But you need to make sure that you're clicking on the right one.

SteveM · June 2023

I did the same thing. I wasn’t paying attention to the name and purchased the wrong one from the web store. Filed a support ticket to see if they can help

Typhoon · June 2023

Same thing happened to me here. Thought I was buying two paragon odins.

Wrong progression items when buying on web store

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