Disappearing heroes

rkm400rkm400 Member Posts: 2
in Bugs and Known Issues
Has anyone else had any heroes disappear since the last update? A member of our alliance has lost a number of his characters with no explanation.

Comments

  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    Hey @rkm400. For an issue like this, I'd suggest that your alliance mate submit a ticket to Customer Support so that they can have their account data reviewed. They can submit a ticket in game by tapping the Gear icon in the top left corner of the app, then choosing Support. Thanks!
  • rkm400rkm400 Member Posts: 2
    Thanks kabam Wolf. We didn't see a direct way to open s ticket. The support link directed us to the forum where were sent through a bunch of FAQ trying to get us to the right place (bus and known issues) until it said to post to the forum before raising a ticket. Is there a more direct route? Thanks
  • Kabam SpiceKabam Spice Moderator Posts: 344
    edited December 2017
    Hi rkm400, you can contact our Customer Support team here.
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