**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Regarding Void and Sentry Crystal Mixup
Kabam Miike
Administrator∙Moderator › Posts: 8,213
Hey Summoners,
Thank you all for your patience while we fixed the issue with the incorrect Crystal, and for waiting while we discussed how to rectify this situation for you all. We are now ready to share our decision as to how we will be handling this situation.
This was a unique situation, because these are both Featured 5-Star Hero Crystals, and the chance to snag a Featured Hero is always the same. That means, the chance to pull Sentry for those that did so while the wrong crystal was available had the exact same chance of pulling Void. This means that only those that pulled Sentry are actually affected by this situation (They should have received Void).
For all Summoners that received Sentry from this Crystal, we will be awarding you Void, as well as letting you keep Sentry. If you received any duplicates of Sentry, you will receive that many duplicates of Void.
If you pulled any other Champion, then you were not affected by this issue.
This will not be done today, so please expect the Void(s) to be delivered to your account by end of next week.
We are very sorry for the confusion and inconvenience caused by this issue.
Thank you all for your patience while we fixed the issue with the incorrect Crystal, and for waiting while we discussed how to rectify this situation for you all. We are now ready to share our decision as to how we will be handling this situation.
This was a unique situation, because these are both Featured 5-Star Hero Crystals, and the chance to snag a Featured Hero is always the same. That means, the chance to pull Sentry for those that did so while the wrong crystal was available had the exact same chance of pulling Void. This means that only those that pulled Sentry are actually affected by this situation (They should have received Void).
For all Summoners that received Sentry from this Crystal, we will be awarding you Void, as well as letting you keep Sentry. If you received any duplicates of Sentry, you will receive that many duplicates of Void.
If you pulled any other Champion, then you were not affected by this issue.
This will not be done today, so please expect the Void(s) to be delivered to your account by end of next week.
We are very sorry for the confusion and inconvenience caused by this issue.
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