Someone hack my account

Yonkcool7Yonkcool7 Member Posts: 1
edited April 2018 in Suggestions and Requests
Dear Kabam,
For meanwhile i’m not play this game, and when i want to play again, someone hack my account and I think that hacker not from my country.. can I have get it back my account, I play this game already long time since this game just started.. now I play again with my new account is very hard to do, can I get my old account ?

[Edited by Moderation]

Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi Yonkcool7,

    Have you attempted to reset your password yet? If you have not, please see the instructions in our Knowledge Base.

    If you are unable to secure your account our Support Team will work with you to recover your access to the account.

    When contacting them please make sure that you provide as much of the following information as possible to verify your account:

    1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
    2. Last Login Date (approximate within 60 Days)
    3. Your account's name as it is displayed in-game
    4. Email linked to your account (this can be your GameCenter ID, Google Play ID, or your Kabam ID)
    5. Account Creation Date (approximate within 60 Days)
    **If you are having trouble remembering when you created your account, check the dates of some of your earliest achievements in your Google Play or Game Center accounts.
    6. Device and Device OS you were/are playing on
    7. Account Level, a few of your most powerful characters, and Alliance name (if you are part of one)
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