Lost my account

CoolHunter777CoolHunter777 Member Posts: 6
in Bugs and Known Issues
Hello kabam so im contacting you to help me redeem my account back I lost it abbout 2 week ago and I need help getting it back can you help and I use a email to log in not a kabam account

Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi CoolHunter777.

    We are sorry to hear that you are having trouble accessing your account! Our Support Team will work with you to recover your access to the account.

    When contacting them please make sure that you provide as much of the following information as possible to verify your account:

    1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
    2. Last Login Date (approximate within 60 Days)
    3. Your account's name as it is displayed in-game
    4. Email linked to your account (this can be your GameCenter ID, Google Play ID, or your Kabam ID)
    5. Account Creation Date (approximate within 60 Days)
    **If you are having trouble remembering when you created your account, check the dates of some of your earliest achievements in your Google Play or Game Center accounts.
    6. Device and Device OS you were/are playing on
    7. Account Level, a few of your most powerful characters, and Alliance name (if you are part of one)
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