**Mastery Loadouts**
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Failed to Sign In [Merged Threads]

iRetr0iRetr0 Posts: 1,252 ★★★★
edited March 2019 in Bugs and Known Issues
I am unable to log in to the game with the error "Failed to Sign In Failed to Log In", what's going on?
Post edited by Kabam Dijon on

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    Austin555555Austin555555 Posts: 3,043 ★★★★★
    Make sure you entered your email/password correctly.
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    iRetr0iRetr0 Posts: 1,252 ★★★★
    Austin555555 wrote: »
    Make sure you entered your email/password correctly.

    I am already signed in
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    Austin555555Austin555555 Posts: 3,043 ★★★★★
    The_Unknown wrote: »
    Austin555555 wrote: »
    Make sure you entered your email/password correctly.

    I am already signed in

    Uninstall the game, reinstall and log back in. That’s probably the best I can offer
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    Kabam LyraKabam Lyra Posts: 2,936 ★★★
    The_Unknown wrote: »
    I am unable to log in to the game with the error "Failed to Sign In Failed to Log In", what's going on?

    Hi,

    Are you playing on Android? If so, make sure you are using the latest version of the game downloaded directly from the Google Play store.
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    iRetr0iRetr0 Posts: 1,252 ★★★★
    Kabam Lyra wrote: »
    The_Unknown wrote: »
    I am unable to log in to the game with the error "Failed to Sign In Failed to Log In", what's going on?

    Hi,

    Are you playing on Android? If so, make sure you are using the latest version of the game downloaded directly from the Google Play store.

    Yes I am. And it is the latest version indeed. 19.1.0
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    Kabam LyraKabam Lyra Posts: 2,936 ★★★
    The_Unknown wrote: »
    Kabam Lyra wrote: »
    The_Unknown wrote: »
    I am unable to log in to the game with the error "Failed to Sign In Failed to Log In", what's going on?

    Hi,

    Are you playing on Android? If so, make sure you are using the latest version of the game downloaded directly from the Google Play store.

    Yes I am. And it is the latest version indeed. 19.1.0

    Please try reinstalling the game from the Google Play store and then you should be able to log in like normal.
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    iRetr0iRetr0 Posts: 1,252 ★★★★
    Kabam Lyra wrote: »
    The_Unknown wrote: »
    Kabam Lyra wrote: »
    The_Unknown wrote: »
    I am unable to log in to the game with the error "Failed to Sign In Failed to Log In", what's going on?

    Hi,

    Are you playing on Android? If so, make sure you are using the latest version of the game downloaded directly from the Google Play store.

    Yes I am. And it is the latest version indeed. 19.1.0

    Please try reinstalling the game from the Google Play store and then you should be able to log in like normal.

    Thank you, I will try reinstalling when I wake up next morning!
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    Lukaszek0991Lukaszek0991 Posts: 4 ★
    I have the same problem since yesterday from 22 hours until now the installation has not given anything back.
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    Ganesh23BGanesh23B Posts: 2 ★
    Same problem
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    Bizzy1Bizzy1 Posts: 3
    Having Same issue. Kabam what is wrong with connection to Android users? I have re-installed game already and still no luck.
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    Bizzy1Bizzy1 Posts: 3
    Exact quote from game is only "Failed to login" after using correct username and password. I even used same creds to login to Kabam website but game is not taking them.

    Can you check your connection between android game and authentication servers please.
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    WickedMindzWickedMindz Posts: 10 ★
    Android here as well I have had this same issue since last night haven't been able to login since.
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    WickedMindzWickedMindz Posts: 10 ★
    Same here, I uninstalled and re-installed worked for a little bit and now it's doing the same thing again @Kabam Miike you guys seriously need to look into this.
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    Kabam LyraKabam Lyra Posts: 2,936 ★★★
    WickedMindz wrote: »
    Android here as well I have had this same issue since last night haven't been able to login since.

    To be very clear, are you reinstalling the game directly from the Google Play store on your device and not from an external website?
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    Bizzy1Bizzy1 Posts: 3
    Yes. Still saying, "Failed to login on top in bold. And under as an explanation, it says "Failed to "sign in".
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    Lukaszek0991Lukaszek0991 Posts: 4 ★
    It still does not work
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    Lukaszek0991Lukaszek0991 Posts: 4 ★
    next update It still does not work
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    AhitlawAhitlaw Posts: 2,123 ★★★★
    Happening alot to my wife today,a little to me.
This discussion has been closed.