slowness and crashes

Lex34jnLex34jn Member Posts: 9 ★
edited September 2018 in Bugs and Known Issues
The game is slowness lot, several times until closing alone, if it closes in the middle of a fight in the war or mission you lose the fight and i hero.
Whenever someone complains about this problem kabam responds by saying that the problem is mobile devices.
At last everyone in my alliance had a similar problem, they lost many heroes at war, kabam does not compensate us for it.

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Lex34jn, I understand it can be frustrating when the game doesn't perform in the way you expect and we are constantly working to address any performance-related issues which are identified here in these Forums!

    We always request device information along with other specific details to allow us to carry out any necessary investigations in an effort to identify if there is an issue, what may be causing it, and what needs to be done to ensure things work in the intended way again.

    We frequently test game performance across a wide range of iOS and Android devices, and ultimately, we want the game to run as smoothly as possible on as many devices as possible. However, we have found in the past that many performance issues are device or network-specific.

    To help us keep everyone's comments about lag and performance issues more organized, we created two dedicated threads and a bug report template. Links to both discussions can be found below. Please take a moment to contribute to whichever one is relevant to you by providing the information we've requested in the bug report template, located on the first page of each discussion.

    - Android user performance issues thread
    - iOS user performance issues thread

    The reports we receive in those threads are instrumental in allowing us to carry out our investigations, and the device details we ask for in the bug report template are really useful in allow us to identify specific things which may be causing an aspect of the game to behave in a manner other than was intended.

    Thank you very much in advance for taking the time to contribute to one of the above threads. Your help and patience are truly appreciated as we work to address your concerns!
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