FORUM unable to log in and comment during outage

StrStr Member Posts: 547 ★★
in Bugs and Known Issues
During the server emergency and 'scheduled' maintenance i was unable to log in to the forum to post any comments. The error message redirected to say that there was possibly an issue with the forum server. Has this been investigated? Is it a known issue?

Did anyone else have this issue?

Comments

  • shchong2shchong2 Member Posts: 2,419 ★★★★
    Did you use the mobile version of the forum access or PC version.
    So far we could see many folks participated in one of the forum's long trash-talk thread with 2 entertainers.
    The PC version worked for me, however, there was a few seconds I saw white-error page when refreshing, but after that it was working fine.
  • shchong2shchong2 Member Posts: 2,419 ★★★★
    I just encountered this again 1/2 min ago ...

    This site can’t be reached
    forums.playcontestofchampions.com’s server IP address could not be found.
    Try running Windows Network Diagnostics.
    DNS_PROBE_FINISHED_NXDOMAIN
  • shchong2shchong2 Member Posts: 2,419 ★★★★
    Encountered again .... intermittent ...

    p2ugyg372uc2.png
  • tonyj007tonyj007 Member Posts: 276 ★
    I was using energy, when game went down. i was unable to log on to MCOC's forum I received message from Google gateway. unable to meet request While EMERGENCY MAINTENANCE could not log into forum. This outage impacted major gateway belonging to Google. Not sure if you can blame for this outage. But there has to be some kind of penalties for this outage (online services down for several hours). lets hope we get kind compensation as well

    comments please
  • StrStr Member Posts: 547 ★★
    tonyj007 wrote: »
    I was using energy, when game went down. i was unable to log on to MCOC's forum I received message from Google gateway. unable to meet request While EMERGENCY MAINTENANCE could not log into forum. This outage impacted major gateway belonging to Google. Not sure if you can blame for this outage. But there has to be some kind of penalties for this outage (online services down for several hours). lets hope we get kind compensation as well

    comments please

    Damn. I feel for you. I dont really want to blame kabam just want a way to communicate with them and the community about big issues. If these type of issues recur frequently you are only left with contacting support but their response is never instant.
    Do kabam respond by posting anywhere else apart from forums? E.g. twitter facebook?
  • Sn1pes130Sn1pes130 Member Posts: 82 ★
    I had the same issue
  • StrStr Member Posts: 547 ★★
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  • StrStr Member Posts: 547 ★★
    Any comment @Kabam Miike @Kabam Rose ? Is this a known issue? What advice would you give for us?
  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi Str,

    The forums were up and running. It looks like because of the major server issues that happened yesterday, one in your path that typically connects you to Marvel Contest Of Champions was down. Which would explain why others had no issues connecting and you were unable to do so.
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