End of year player feedback for Kabam: Creative team and Customer Relations/Business side
I’m an “ancient one” who has been playing since the start.
I love the creativity, artistic development, “coolness” of the game. I love collecting new champs and learning their quirks.
Kudos to the great creative team behind the game. This is why people love the game. The characters are beautiful and the story is fun and interesting.
So I give this side of Kabam a huge thumbs up. Keep up the great work!
Now, for the side which may be the ones who decide to delete this post, the customer relations and business side of the game. The ones who make decisions based purely on what makes the most money. We understand this is a business. We understand without profit the game ends and we can’t enjoy it anymore. But there has to be a balance and that balance has tilted heavily in favor of profit and against customer satisfaction.
You don’t want us to talk about rank down tickets. Because you know we all want them but they give us back resources that allow us to rank better/more useful champs and that keeps us from having to continually pay more for the special deals to get those T2 alphas and T5 basics to get our champs where we want them.
So I won’t talk about that.
I’ll talk about many of the “deals” being so incredibly insulting. I had a “deal” pop up the other day offering me 1,000 5* shards for the “low low price” of 750 units, marked down from 3,750 if I jumped on it within an hour.
I have a question. Do you feel a 5* champ is equivalent to 7,500 units? (Over $200 worth of units)
And further, the “regular” price would make a 5* champ the equivalent to 37,500 units....or $1,200.
Seriously?
This is only one example of the insulting types of offers Kabam regularly comes up with.
So, for rhe business and customer relations side, sorry. I know you guys have job to do and have to tow the company line in your responses and will probably delete this “unhelpful” post (which is actually designed to give you much needed feedback for the year in hopes of getting better service next year).
Big thumbs down guys.
Do better next year, ok?
And thank you to the brave people who give honest comments and to the moderator if they decide to keep this post up so you can get additional opinions.
