Wrong 5* champion

Kaisey

I opened 5* crystals this morning. I was happy cause i opened ghost. I had everything ready to make her r3 immediately. When. I chacked my champions to upgrade her she was not there. There was gwenpool instead of her. Wtf happened. I just wan't answer and my ghost back.

Kabam Porthos

Hey Kaisey, I'm sorry to hear you're unhappy with the 5-Star Gwenpool you received from this Crystal. However, the Crystal Spin you see in the game is merely a visual effect and doesn't always reflect the Prize you'll receive. It is possible for the Crystal Spin animation to show a different Champion from the one you've actually been awarded, and I apologize for any confusion that may have caused on this occasion.

In future, you can avoid any Crystal Spin animation confusion by using the “Open Crystal” feature, located on the bottom right of the Screen. This will automatically open up to 10 Crystals that are currently in the Crystal Vault and will not affect the drop rate in any way. The Rewards will still be yielded appropriately as if the Crystals had been Spun manually.

If you have any further questions or concerns about the Rewards you received from this Crystal, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.