Game crashing, during attack phase

Several members of my alliance have been bombed out of fights during war, some have failed to get past the loading screen and you can guess what happens next. They go back in with 50% health yet the defender is untouched or back to 100%. I thought you said that the player wouldn't be punished anymore if the timer ran out during loading? We have warned others not to start their runs in case it happens again.
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