Double charged and haven't gotten crystal

Volnux

I purchased the cosmic crystal this morning, and after restarting the game multiple times I still haven't gotten it. My bank statements also show I was charged twice for it. I even tried clicking the crystal again and it just says I already own this item. Is there a way I can get the crystal I paid twice for?

Kabam Zibiit

Hey there, sorry to hear about this. For something like this, our Support Team would be the best equipped to look into this for you. You can contact them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support". They can also be reached here.