**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

Ban Waves and Refund Policy

There's wrongful ban waves going on currently. Kabam admitted to numerous similar issues going on currently on an email to an alliance mate of which I have pictures of the standard email verbage.

Kabam on this instance, has violated its own TOS by punishing a member for one approved refund over 1 year ago (evidence also submitted to kabam) and a refund that due to a mistake from Kabam. The TOS states the statute of limitations is 1 year for things related to refunds. Kabam has violated its own rules on this. Was it intentional? No, I dont believe Kabam did it intentionally, but supports the assumption that the majority of all cases brought onto customer support is not reviewed by Human specialists unless the ai deems it appropriate.

Comments

  • Kabam LyraKabam Lyra Posts: 2,936 ★★★
    We can't comment on any issues related to actions taken against accounts on the forums. You'll need to work with support for any questions about your account.
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