Ss nullify at start of fight

In time after time quest where Venom is the boss, I believe its ch4 section 4, I used my SS bc he nullifies(or is supposed to) at the start of fight and everytime he enter nulls shadow. But everytime I start the fight( I had to beat it multiple times) it dodnt nullify or do any damage. Sometimes against venom his buff will get nullified but no damage? Can someone please look into this. I didnt rank4 my 5star for him to underperform
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