Summoners, we recently encountered an issue with the Alliance Quest Setup Phase Starting Timer that may cause the Setup Phase Starting Timer to display erroneous information, though we are working on a fix for it as quickly as possible. Additionally, if the Setup Phase does not let you plan your days in advance, you will be able to once the Event officially begins on the Alliance Quest Start date.

For clarity, the next Alliance Quest Enlistment Phase will begin on December 5 at 20:00 UTC, regardless of what the in-game timers display.

The next Alliance Quest Start will be on December 6 at 20:00 UTC. This is when Summoners should be able to enter each Map.

Thank you for your patience and understanding as we work to resolve this issue.

November 8th: Arena Fixes, Failure to Claim Rewards, and Compensation [Updated Nov 15th]

edited November 2019 in General Discussion
Summoners,

We have now pushed a fix for the Arena issues that many of your have encountered today. We are confident that this fix has resolved all Gameplay/Fight issues, but if there are continued bugs, please let us know.

We still have some outstanding issues to look into, including the inability to claim Rewards that were earned during the issues today, and we will continue to look into these over the weekend, and into the week. Those rewards are not lost. You will be able to claim them.

We know that many of you will have knock-on issues, such as those that had missed out on a war due to being unable to enlist (or were un-enlisted), or were not able to complete Alliance Quests because of the downtime, missing out on Arena times, among other knock-on issues.

With the fixes now in place, we can start to consider what kind of Compensation we will put together for our players. This will not be done this weekend, and we likely won’t have news on it until next week.

This was a system-wide issue, and as such, we want to be sure that we have covered every area of the game.

We will take care to ensure that we make this situation right for all of our players. We really appreciate your patience and cooperation today, and ask that you give us some more time to ensure that we can come up with a plan that satisfies our need to make this right for you all.

Regards,

The MCOC Team
Post edited by Kabam Miike on

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