Problem with an account transfer
Rarefatto
Member Posts: 2
I followed all the guides but they don't works...here the situation :
I have an iOS device and I played until now without a Kabam account, but now I had to take a new phone, an Android one, so I tried to create the Kabam account to link my account to Kabam. The problem is that when I do so, there is no way to link my old profile to the Kabam account, so if I try to log in the Kabam's one of course I start from the beginning (tutorial and level 1)...
How I can fix this problem? Thank you all for the help!
I have an iOS device and I played until now without a Kabam account, but now I had to take a new phone, an Android one, so I tried to create the Kabam account to link my account to Kabam. The problem is that when I do so, there is no way to link my old profile to the Kabam account, so if I try to log in the Kabam's one of course I start from the beginning (tutorial and level 1)...
How I can fix this problem? Thank you all for the help!
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If you haven't already, please review these detailed directions on how to transfer your account. If it still doesn't work for you, please reach out to our Support team using the "Contact Us" link at the bottom of the page.
http://kabam.force.com/PKB/articles/en_US/FAQ/Account-transfer-between-devices