**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Where are my shards?

NojokejaymNojokejaym Posts: 3,912 ★★★★★
in General Discussion
So I purchased a 15k featured 5 star crystal by accident I contracted kabam by email and they acknowledged it, they then removed the crystal as I didn’t open it but haven’t returned my 15k 5 star shards and then when I emailed them about my 15k shards they closed the discussion. It’s been well over 12 hours and now I’m assuming that they are robbing me of my 15k 5 star shards. I hope I’m wrong and that they return it but atm it feeling as if they aren’t going to.

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    NeotwismNeotwism Posts: 1,803 ★★★★★
    Im sure they didn't intentionally rob you. It may have been a simple mistake. Have u tried restarting the game? I would wait 24 hours and if u haven't heard anything from them send another ticket or email.
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    NojokejaymNojokejaym Posts: 3,912 ★★★★★
    I’ve restarted the game plenty of times, maybe just gotta wait 8 more hours then a day would have gone by
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    Sean_WhoSean_Who Posts: 618 ★★★
    Nothing will be done on the forum. Just send another ticket.
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    NojokejaymNojokejaym Posts: 3,912 ★★★★★
    Sean_Who said:

    Nothing will be done on the forum. Just send another ticket.

    I did and they closed it
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    Aomine_Daiki10Aomine_Daiki10 Posts: 1,625 ★★★★★
    By Accident :D what took you there in the first place if not indecision
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