Suggestion/Customer Complaint

Shin0638

So I had a bit of good fortune and thought I might treat myself and spent $100 on units to try to get the signature levels up on my Darkhawk. So I got 10 crystals and pulled all 3* from them. Now I know buyer beware and no one forced me but I couldn't help but feel ripped off. I don't consider myself a whale but I have spent a fair amount on this game. So getting 10 3* at basically $10 each seems abit lopsided and just plain wrong. Random number generator or not, I should've gotten a little more bang for my buck. That being said, I'm going to offer a suggestion or submit a request, however you wish to view it. I propose that you remove the 3* out of the more expensive crystals. This includes cavalier, the featured 300 unit cost crystal and any crystal that requires a monetary payment for a chance at a 4* or higher. I understand that you're a business but your customers made you. In closing, until I see a vast improvement in the crystals, I will no longer purchase anything from your company. I sincerely hope you take this to heart. Thank you.

CoatHang3r

If your goal is signature levels on a champion, Kabam offers signature stone packages just about every month, save your money for those.

Shin0638

CoatHang3r said:

If your goal is signature levels on a champion, Kabam offers signature stone packages just about every month, save your money for those.

I realize that but my issue isn't with the fact that I didn't pull a dupe Darkhawk for the sig levels. The issue is with the fact that I paid $100 for 10 3* that are useless to me at my level in the game. If it would have been 4*, I would have no issues even though 4* are useless for me as well. But at least the dupes would've gotten me 5* shards.

UnnecessaryJB1

I stopped buying cavs/feat cavs for this particular reason,also stopped buying units as it’s easy to grind 10-12k Over a month , now I’m twice as happy as was before, my wife is even more happy than me,try to apply it for yourself, just saying

Demonzfyre

Your post should have gone like this-

I spent money, didn't like what I got even though i knew 3* were in the crystals. I'm not happy and you should change the crystal. My $100 built this company and customers should always get what they want. I won't spend money again until I get my way, again knowing very well.what I got was entirely possible.

Do you want to speak to their manager Karen?

awesomesauce

UnnecessaryJB1 said:

I stopped buying cavs/feat cavs for this particular reason,also stopped buying units as it’s easy to grind 10-12k Over a month , now I’m twice as happy as was before, my wife is even more happy than me,try to apply it for yourself, just saying

How are you getting 10-12k a month? 100% all arenas + sigil + 3-day alliance events + 75% of 22-hour events + EQ + unit daily card only nets maybe around 7k.
Are you just getting extremely lucky with BC crystals or something?

UnnecessaryJB1

It seems so,but my units luck out of arena crystals was below my expectations this month tbh, I swear I’ll shut month of savings close to 12k, really close ~200 units

UnnecessaryJB1

Also I don’t do 2,3* arenas above first 2 milestones

Shin0638

Demonzfyre said:

Your post should have gone like this-

I spent money, didn't like what I got even though i knew 3* were in the crystals. I'm not happy and you should change the crystal. My $100 built this company and customers should always get what they want. I won't spend money again until I get my way, again knowing very well.what I got was entirely possible.

Do you want to speak to their manager Karen?

You love trolling people's posts, don't you? I see this tool always commenting in a negative manner. How's about ya mind your own business. NOBODY CARES ABOUT YOUR TWO CENTS.

Demonzfyre

Shin0638 said:

Demonzfyre said:

Your post should have gone like this-

I spent money, didn't like what I got even though i knew 3* were in the crystals. I'm not happy and you should change the crystal. My $100 built this company and customers should always get what they want. I won't spend money again until I get my way, again knowing very well.what I got was entirely possible.

Do you want to speak to their manager Karen?

You love trolling people's posts, don't you? I see this tool always commenting in a negative manner. How's about ya mind your own business. NOBODY CARES ABOUT YOUR TWO CENTS.

I love commenting on posts that don't offer much in terms of substance. You pulled 10 3*'s from crystals and you're mad. If you would have pulled a couple 5*'s or even 1 Darkhawk instead, you wouldn't have ever made this post and that's what's wrong with people like you and that mentality. "Change the system so I can get what I want". You knew there were 3*'s in there when you made the decision to buy the crystals. You knew it was possible you could pull all 3*'s or close too it. You're out of $100 and you can't blame yourself so you blame the system.

Shin0638

Demonzfyre said:

Shin0638 said:

Demonzfyre said:

Your post should have gone like this-

I spent money, didn't like what I got even though i knew 3* were in the crystals. I'm not happy and you should change the crystal. My $100 built this company and customers should always get what they want. I won't spend money again until I get my way, again knowing very well.what I got was entirely possible.

Do you want to speak to their manager Karen?

You love trolling people's posts, don't you? I see this tool always commenting in a negative manner. How's about ya mind your own business. NOBODY CARES ABOUT YOUR TWO CENTS.

I love commenting on posts that don't offer much in terms of substance. You pulled 10 3*'s from crystals and you're mad. If you would have pulled a couple 5*'s or even 1 Darkhawk instead, you wouldn't have ever made this post and that's what's wrong with people like you and that mentality. "Change the system so I can get what I want". You knew there were 3*'s in there when you made the decision to buy the crystals. You knew it was possible you could pull all 3*'s or close too it. You're out of $100 and you can't blame yourself so you blame the system.

Not blaming the system and my original post clearly stated that I was aware of the chance. Hence, why I made the post in the suggestions section and not in bugs or known issues option as that would have suggested it was the system's fault. I'm not asking for my money back or to be showered with apologetic Darkhawks. I'm merely suggesting that 3* be removed as not only would it create a happier customer base, it might even encourage increased sales.

Demonzfyre

Shin0638 said:

Demonzfyre said:

Shin0638 said:

Demonzfyre said:

Your post should have gone like this-

I spent money, didn't like what I got even though i knew 3* were in the crystals. I'm not happy and you should change the crystal. My $100 built this company and customers should always get what they want. I won't spend money again until I get my way, again knowing very well.what I got was entirely possible.

Do you want to speak to their manager Karen?

You love trolling people's posts, don't you? I see this tool always commenting in a negative manner. How's about ya mind your own business. NOBODY CARES ABOUT YOUR TWO CENTS.

I love commenting on posts that don't offer much in terms of substance. You pulled 10 3*'s from crystals and you're mad. If you would have pulled a couple 5*'s or even 1 Darkhawk instead, you wouldn't have ever made this post and that's what's wrong with people like you and that mentality. "Change the system so I can get what I want". You knew there were 3*'s in there when you made the decision to buy the crystals. You knew it was possible you could pull all 3*'s or close too it. You're out of $100 and you can't blame yourself so you blame the system.

Not blaming the system and my original post clearly stated that I was aware of the chance. Hence, why I made the post in the suggestions section and not in bugs or known issues option as that would have suggested it was the system's fault. I'm not asking for my money back or to be showered with apologetic Darkhawks. I'm merely suggesting that 3* be removed as not only would it create a happier customer base, it might even encourage increased sales.

And you wouldn't be here posting if you had gotten what you wanted and the system would still be fine.

You say that you aren't blaming the system but in the same breathe you are asking to change the system. But you are ONLY asking for the change because you got 10 3*'s. Then you make a empty threat of "I'm not spending anymore money until the system changes".

Shin0638

Demonzfyre said:

Shin0638 said:

Demonzfyre said:

Shin0638 said:

Demonzfyre said:

Your post should have gone like this-

I spent money, didn't like what I got even though i knew 3* were in the crystals. I'm not happy and you should change the crystal. My $100 built this company and customers should always get what they want. I won't spend money again until I get my way, again knowing very well.what I got was entirely possible.

Do you want to speak to their manager Karen?

You love trolling people's posts, don't you? I see this tool always commenting in a negative manner. How's about ya mind your own business. NOBODY CARES ABOUT YOUR TWO CENTS.

I love commenting on posts that don't offer much in terms of substance. You pulled 10 3*'s from crystals and you're mad. If you would have pulled a couple 5*'s or even 1 Darkhawk instead, you wouldn't have ever made this post and that's what's wrong with people like you and that mentality. "Change the system so I can get what I want". You knew there were 3*'s in there when you made the decision to buy the crystals. You knew it was possible you could pull all 3*'s or close too it. You're out of $100 and you can't blame yourself so you blame the system.

Not blaming the system and my original post clearly stated that I was aware of the chance. Hence, why I made the post in the suggestions section and not in bugs or known issues option as that would have suggested it was the system's fault. I'm not asking for my money back or to be showered with apologetic Darkhawks. I'm merely suggesting that 3* be removed as not only would it create a happier customer base, it might even encourage increased sales.

And you wouldn't be here posting if you had gotten what you wanted and the system would still be fine.

You say that you aren't blaming the system but in the same breathe you are asking to change the system. But you are ONLY asking for the change because you got 10 3*'s. Then you make a empty threat of "I'm not spending anymore money until the system changes".

Which is my perogative and far from an empty threat. Empty means I have no intention of following through. I don't have to spend as my account is in good enough shape to switch to free-to-play. Will they consider my suggestion? Maybe, maybe not.

Pseudouber

UnnecessaryJB1 said:

I stopped buying cavs/feat cavs for this particular reason,also stopped buying units as it’s easy to grind 10-12k Over a month , now I’m twice as happy as was before, my wife is even more happy than me,try to apply it for yourself, just saying

I did the same and am much happier. Even stopped with the cash offers. It took me a while to realize that even if I did get what I wanted is it really worth 100 or 150 bucks. I began to get really out of touch with the value of my hard earned money. The money is much better spent in other ways. The offer prices really need to come down or become better odds.