Rewards exploit
Nwest1314
Member Posts: 2
I was recently contacted by Game Team about an exploit. I was not aware of any exploit so I emailed support & they sent me the same email again & immediately closed my case. I opened a new case, same response, instantly closed. They tell me they are going to go into my account & remove items but when I ask them what they are going to remove they just send the same message. Does anyone know what this is about? Is it just a super childish customer support guy? Here is the message I received:
Our records indicate that due to a recent exploit within The Contest, you were able to acquire rewards that you would not have received otherwise. We take the use of in-game exploits very seriously, as this devalues the efforts of our players and creates an unfair advantage within The Contest.
We do not believe there is clear evidence that you acted with egregious intent to take advantage of this exploit and will not be banning your account. While this process has already started, due to the complexity of this matter it will take us a few days to complete. We realize that seeing items removed from your account may be alarming, but we can assure you that we have only removed items that were obtained due to this recent exploit.
We thank you for your understanding as we work to ensure that The Contest is fair for all Summoners that participate within it.
Regards,
Kabam Support
Every time I try to contact them I get the same message, with subtle modifications to suggest that a passive aggressive child on the other end has changed it only slightly enough to mock me. Any ideas about what's going on? Does anyone know how to contact them more directly? Is it a hack? An empty threat? They keep saying I didn't do anything wrong, but they're going to remove items from my profile anyway...please let me know if you have heard of something like this happening before...I have never used or even attempted to use any cheat or exploit so I am pretty confused about the accusation.
Thanks!
Our records indicate that due to a recent exploit within The Contest, you were able to acquire rewards that you would not have received otherwise. We take the use of in-game exploits very seriously, as this devalues the efforts of our players and creates an unfair advantage within The Contest.
We do not believe there is clear evidence that you acted with egregious intent to take advantage of this exploit and will not be banning your account. While this process has already started, due to the complexity of this matter it will take us a few days to complete. We realize that seeing items removed from your account may be alarming, but we can assure you that we have only removed items that were obtained due to this recent exploit.
We thank you for your understanding as we work to ensure that The Contest is fair for all Summoners that participate within it.
Regards,
Kabam Support
Every time I try to contact them I get the same message, with subtle modifications to suggest that a passive aggressive child on the other end has changed it only slightly enough to mock me. Any ideas about what's going on? Does anyone know how to contact them more directly? Is it a hack? An empty threat? They keep saying I didn't do anything wrong, but they're going to remove items from my profile anyway...please let me know if you have heard of something like this happening before...I have never used or even attempted to use any cheat or exploit so I am pretty confused about the accusation.
Thanks!
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