Incursion hacks and chat suspension

Majky_T

As mentioned previously in https://forums.playcontestofchampions.com/en/discussion/191436/chat-banned-for-using-a-word-from-incursions-need-help ... but since that discussion is closed without any help, here's one more attempt.

I got my chat permanently suspended because I mentioned 'hacks' in an incursion discussion. Considering that that's what they are called in incursions, I really don't see how I could've talked about them in any other way.

I contacted customer support, learned how chat suspensions work in general (little use to me), that permanent suspensions are final (what?) and that customer support cannot overturn chat suspensions. So contacting them as suggested by Kabam Miike in the post mentioned above is no help obviously.

Any other suggestions to what can be done regarding this?

I guess if mentioning 'hacks' is not allowed in chat, then 'incursion hacks' shouldn't really be called that in-game or am I missing something?

Thanks your any help/tips.

Kabam Lyra

We are looking at ways to improve the chat filter around the use of the word "hack" with relation to incursions.