The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.
*This includes currently unclaimable keys as well*
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.

Red room uncollected problem

I went into the uncollected red room and was taken to the 5* featured crystal after fighting the first person, that being diablo the game crashed for emergency down time. After the break was over I went back into the game and I can’t move on the path, it takes me back to the next fight but does not allow me to move. Being that I just got uncollected last week if I got this *5 crystal it could have the potential to change my account but as of the moment I can’t claim the crystal.


  • Notsavage19Notsavage19 Posts: 2,817 ★★★★★
    Stay in the quest, tell Support.
  • KsteppeKsteppe Posts: 4
    Pictures of the path
  • KsteppeKsteppe Posts: 4

  • CoatHang3rCoatHang3r Posts: 4,965 ★★★★★
    Can you tap on the adaptoid? The mutant on the green tile?
  • I’m having the same problem except I’m stuck at colossus on 1k 6* shards path
  • KsteppeKsteppe Posts: 4
    I’m not going to leave until I have talked to kabam and they have gotten things fixed, a featured 5* crystal is worth the wait. I can’t move at all on the path so I guess I’m just stuck for now.
  • Hhaikal9527Hhaikal9527 Posts: 55
    I was Entering the Red Room Ops and suddenly got kicked out because the game crashed and having emergency down time . After its over I lost 1 Keycard and couldn’t get it back . I hope kabam would give some compensation
  • SupermanojSupermanoj Posts: 86
    I reported this to the support team and was told because so many people are dealing with it they're closing the case, no timeline on when it'll be resolved or if it'll happen before the end of the event. So that's helpful, now means I'm out 258 intel and lose one chance at a rift.
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