How RNG is being used to ruin the game
I have been playing this game since a month after it was launched. I know 1st hand that rng has always been part of the equation. Champs were never chosen, crystals were always spun. As the game progressed, more champs were introduced only further pushing the rng aspect. Up until act 5, this was ok and in some ways even a POSITIVE. Since act 4 and act 5 content did not require specific counters, (except for maybe og ultron) the rng aspect was never an issue. It actually allowed thi game to flourish because people were able to have success with unique rosters. Also, the rewards for these Act 4 and act 5 further promoted the rng aspect of the game by giving generic 4* and 5* awakening gems. It was not until act 6 where rng has become red tape. Due to the massive counter requirements as well as the rng based rewards coupled with the fact that crystal pools have become enormous, the dynamics of the game have completely changed. RNG once was a tool that allowed for uniqueness and a better game experience. Now, it is used to hold back accounts and promote spending on cav crystals.