**UPDATES TO ENLISTMENT GIFTING EVENT:**
To prevent exploitation, we will prevent new Accounts from being able to Gift enlistment crystals. We will also be taking action on those who are using 3rd Party Sellers, Bots and other farms to gift themselves mass amounts of Enlistment Crystals. Lastly, we will be adding an expiration timer to Enlistment Crystals. All unopened Enlistment Crystals will expire on Oct 18 @ 17:00 UTC. For more information, please see this post: https://forums.playcontestofchampions.com/en/discussion/346104/updates-to-enlistment-gifting-event
**KNOWN ISSUE**
We have adjusted the node placement of the new AW maps to better allow path traversal. As a result, defender placements have been reset. Please, take a moment to re-place your defender setup. We will be pushing out a message in-game shortly.

How long does it take for Kabam to respond to a ticket?

UltimateBatJokeUltimateBatJoke Posts: 215 ★
in General Discussion
Ok, I’m 2 fights from cavalier, and I bought a unit deal, but the units never loaded. I tried re-downloading the game, re-starting the game, and nothing. I submitted a ticket to Kabam, and I got a response saying that they’re referring me to a different dept. to fix it. If any of you have dealt with this, how long does it normally take for them to fix it?

Comments

  • UltimateBatJokeUltimateBatJoke Posts: 215 ★
    Ok, it has been 36 hours with no response for me. Do I just keep waiting, or do I submit an additional ticket?
  • Kabam PorthosKabam Porthos Posts: 4,676
    Hey UltimateBatJoke, I'm sorry to hear you haven't heard back from our Support Team just yet. I recommend being patient and I'm sure they'll get back in touch with you as soon as possible.
This discussion has been closed.