**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

How long does it take for Kabam to respond to a ticket?

UltimateBatJokeUltimateBatJoke Posts: 219 ★
in General Discussion
Ok, I’m 2 fights from cavalier, and I bought a unit deal, but the units never loaded. I tried re-downloading the game, re-starting the game, and nothing. I submitted a ticket to Kabam, and I got a response saying that they’re referring me to a different dept. to fix it. If any of you have dealt with this, how long does it normally take for them to fix it?

Comments

  • UltimateBatJokeUltimateBatJoke Posts: 219 ★
    Ok, it has been 36 hours with no response for me. Do I just keep waiting, or do I submit an additional ticket?
  • Kabam PorthosKabam Porthos Posts: 4,676
    Hey UltimateBatJoke, I'm sorry to hear you haven't heard back from our Support Team just yet. I recommend being patient and I'm sure they'll get back in touch with you as soon as possible.
This discussion has been closed.