July3-6th deal bonus items still not credited

AaravkpAaravkp Member Posts: 4
in Bugs and Known Issues


Hi all,
I am not sure if this is already a duplicate post, but i bought the Tony Stark's Briefcase before the offer expired there was well over 25min left on the deal when the offer was bought. Initially i didn't receive anything even units, but the units were credited after 2 days meanwhile its 13th today and I still haven't got6* shards and signature stones. I have the ticket opened from one week and haven't received any response, really frustrating as I have also sent the timestamp from invoice from google playstore as well.
Does it really take so long to solve such simple issue, I may be looking at from customer perspective but 1 week?

Case id: #05535800

Comments

  • AaravkpAaravkp Member Posts: 4

    I bought the offer as you can see at 6th 6-35pm before 7PM deadline of offer expiring.
  • AaravkpAaravkp Member Posts: 4

    This is the response I am getting from support, so disappointed.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    We cannot assist with purchase issues on the forums, so please reply to your support ticket with any additional information.
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