How long does it take for a Kabam support reply?

PeaRatPeaRat Member Posts: 152 ★
in General Discussion
A week ago I contacted support regarding the emergency maintenance during my EQ legends run and still haven’t had a reply although it said I would get one within 24 hours. Anyone know how long they usually take to reply back?

Comments

  • Hammerbro_64Hammerbro_64 Member Posts: 7,463 ★★★★★
    Every time I have sent in a ticket (twice for accidental purchases, one with units and one with an event currency), they got back to me within 2 days and resolved the issue within 3-4 maybe. Not incredibly fast but not long at all either.
  • Wiredawg1Wiredawg1 Member Posts: 504 ★★★★
    It seems with their new support system it’s taking longer. As I opened a ticket other day and still no response
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, the length of time it takes the team to investigate a report can vary depending on the nature and complexity of the issue. The team is also currently making some changes to the support process, so this could also be a factor at the moment. If needed though, you can reply to the email that was initially sent, though the team may still be in the investigation process.
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