Kicked from the Abyss after game crash - No resolution 48hrs after ticket
SpongebobSwag
Member Posts: 12 ★
This ordeal began on December 22nd as I waking way way through path 4 of the Abyss.
I was at the Korg encounter and had already spent 43 revives and countless potions but when I went to load the fight, connection issues started to crop up (as they have been for a plethora of summoners lately doing anything in the game)
I know for a fact that it was nothing on my end as I sit just underneath my router and my computer and phone showed no signs of diminished connectivity.
after quite some time on the loading screen, the game flat out crashed and kicked me to the iPhone home screen (It has done this in the past also) but I was only expecting to have to boot the game again and at the very most, spend another revive but much to my dismay, this was not the case.
I had logged back into the game to find that I had been flat out kicked from the Abyss and the hours and items gone into that run were all for naught. I was infuriated and rightly so might I add.
I took straight to the UMCOC discord where I am a relatively active member and made my situation known, I also let my alliance know in case anyone had any advice. The advice was the same in that they told me to submit a ticket, now here is where things get a little hairy for me.
I submitted the ticket very shortly after this all occurred (4:34PM GMT) so as to give the most time possible for a response and a resolution. I received a response at 8:45am GMT on the 23rd of December and you can see this response below.
[Image removed as per forum rules.]
I replied to this response less than an hour after being sent it (9:37am GMT December 23rd) and I haven't heard a response since (Currently 7:56pm on December 24th)
Now seeing as you cannot have two quests running at the same time, that has effectively stopped me from questing as no timeframe was provided to me for the "fix" that was described to me.
I understand that things may take longer with the Holiday season being a time where people are usually off work but I strongly believe this should have been made clear to me in the initial response if it would have affected the timeframe for the resolution.
Please note that the response I got to my ticket was "Once you have released the Champions from other game modes, please do reach us back and we will be happy to help you further" which I did *WITHIN THE HOUR* yet there has been no further response since (36 hours)
Bear in mind that I also have a lot of items expiring and not being able to quest in this interim has meant that these items will most likely expire now which is completely unfair.
Also, just in case people think I'm being too rude/disrespectful, I'll just say that in every single piece of correspondence, I was extremely cordial as I know that it's not their fault that the game decided to mess up but it has still put me in an extremely frustrating situation with very little information to go on.
The way I see it is I have one viable option for a resolution if I'm not put back on path 4 really soon.
I can have my items returned to me and I can restart the path I was doing. This way I will get the items I used back and I can prevent the items in my overflow expiring. I will lose out on the time spent on the path in the first place but that is a hit I'm willing to take for this issue to be resolved.
For those that didn't read the whole post, here is a quick TL:DR:
Got booted from the Abyss mid path 4 because of connection issues (not my end) and the response I got from my ticket submission was to keep the champs out of quests and there have been no replies to my responses in the last 36 hours. Items are expiring and I can't quest until I know when the issue is going to be resolved.
I was at the Korg encounter and had already spent 43 revives and countless potions but when I went to load the fight, connection issues started to crop up (as they have been for a plethora of summoners lately doing anything in the game)
I know for a fact that it was nothing on my end as I sit just underneath my router and my computer and phone showed no signs of diminished connectivity.
after quite some time on the loading screen, the game flat out crashed and kicked me to the iPhone home screen (It has done this in the past also) but I was only expecting to have to boot the game again and at the very most, spend another revive but much to my dismay, this was not the case.
I had logged back into the game to find that I had been flat out kicked from the Abyss and the hours and items gone into that run were all for naught. I was infuriated and rightly so might I add.
I took straight to the UMCOC discord where I am a relatively active member and made my situation known, I also let my alliance know in case anyone had any advice. The advice was the same in that they told me to submit a ticket, now here is where things get a little hairy for me.
I submitted the ticket very shortly after this all occurred (4:34PM GMT) so as to give the most time possible for a response and a resolution. I received a response at 8:45am GMT on the 23rd of December and you can see this response below.
[Image removed as per forum rules.]
I replied to this response less than an hour after being sent it (9:37am GMT December 23rd) and I haven't heard a response since (Currently 7:56pm on December 24th)
Now seeing as you cannot have two quests running at the same time, that has effectively stopped me from questing as no timeframe was provided to me for the "fix" that was described to me.
I understand that things may take longer with the Holiday season being a time where people are usually off work but I strongly believe this should have been made clear to me in the initial response if it would have affected the timeframe for the resolution.
Please note that the response I got to my ticket was "Once you have released the Champions from other game modes, please do reach us back and we will be happy to help you further" which I did *WITHIN THE HOUR* yet there has been no further response since (36 hours)
Bear in mind that I also have a lot of items expiring and not being able to quest in this interim has meant that these items will most likely expire now which is completely unfair.
Also, just in case people think I'm being too rude/disrespectful, I'll just say that in every single piece of correspondence, I was extremely cordial as I know that it's not their fault that the game decided to mess up but it has still put me in an extremely frustrating situation with very little information to go on.
The way I see it is I have one viable option for a resolution if I'm not put back on path 4 really soon.
I can have my items returned to me and I can restart the path I was doing. This way I will get the items I used back and I can prevent the items in my overflow expiring. I will lose out on the time spent on the path in the first place but that is a hit I'm willing to take for this issue to be resolved.
For those that didn't read the whole post, here is a quick TL:DR:
Got booted from the Abyss mid path 4 because of connection issues (not my end) and the response I got from my ticket submission was to keep the champs out of quests and there have been no replies to my responses in the last 36 hours. Items are expiring and I can't quest until I know when the issue is going to be resolved.
Post edited by Kabam Zibiit on
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