The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.

LOOK! Super Fun & Organized 52M+ Alliance Looking for 1-2 Players!

We are a 52M+ alliance in need of 1 or possibly 2 strong active players ASAP. Need good communication skills (using Line & English), and be­ ready to advance at a reasonable rate while having fun! We do 1 BG of AQ Map 6 for the first day, with Map 5 @ 100% the rest of the week with 3 BGs. Typical ranking of ~950. AW is no pressure at Gold 1. No AW in the off-seasons unless 1 full BG desires it. No donations! Min requirements: 1,250,000 PI & 10,250 prestige. Top ~95 global alliance rating! No drama & no requirement to spend resources or $$. Clean and easy going, yet active, committed and fun-spirited. PM Giedra in Line!
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